Security Guard (Ojo Caliente)

Ojo Spa Resorts•Ojo Caliente, NM

129d•Onsite

About The Position

Are you ready to take your career to the next level in a serene oasis? Ojo Caliente Mineral Springs Resort & Spa, nestled in the captivating high desert, invites individuals like you like you to contribute to our commitment to exceptional guest experiences. Why choose Ojo Caliente Mineral Springs Resort & Spa? We're not just your average resort. Our luxurious and tranquil retreat offers a range of accommodations, including spacious rooms, suites, and casitas. Ojo Caliente Mineral Springs Resort & Spa is known for its natural mineral springs, which have been attracting visitors for centuries due to their healing and rejuvenating properties. The resort offers a unique blend of relaxation, wellness, and natural beauty, making it a popular choice for those seeking a serene and rejuvenating getaway. What sets us apart? It's our dedication to quality, innovation, and teamwork. We provide competitive compensation and foster a positive work environment. Embrace the opportunity to contribute to a workplace that cherishes authenticity, diversity, excellence, gratitude, happiness, integrity, mindfulness, respect, and teamwork. Join us in fulfilling our mission of providing genuinely gracious hospitality while stewarding and sharing sacred springs. Ojo Spa Resorts awaits your expertise and passion. At Ojo Spa Resorts, we believe creating a safe and welcoming environment is essential to the guest experience. We are seeking a Security Guard to join our team at Ojo Caliente Mineral Springs. In this role, you’ll play a vital part in protecting our property, guests, and employees while upholding the warm and caring atmosphere Ojo is known for. Your responsibilities will include: Patrolling resort grounds to ensure a safe and secure environment Monitoring surveillance systems and reporting unusual activity Responding quickly and effectively to security incidents and emergencies Assisting guests and employees with professionalism and courtesy Supporting compliance with safety protocols and resort policies The ideal candidate is observant, calm under pressure, and committed to delivering both security and gracious hospitality.

Requirements

High School diploma or GED required.
Previous experience in security, law enforcement, or a related field is preferred.
CPR/AED certification Required (or willing to obtain upon hire).
Strong observational and problem-solving skills.
High level of integrity, professionalism, and ethical judgment in handling sensitive situations.
Ability to remain fair, respectful, and impartial in all interactions.
Ability to handle high-pressure situations calmly and efficiently.
Ability to maintain confidentiality and exercise discretion with sensitive information.
Strong communication skills and customer service orientation.
Must be proficient in basic computer use.
Physical ability to patrol large areas and respond quickly to incidents.
Ability to work a flexible schedule including days, nights, weekends, and holidays.
Physical Requirements: Ability to stand for extended periods, sit, reach, bend, kneel, stoop, climb, and push/pull/lift items weighing up to 50 lbs.
This role requires the ability to perform tasks requiring manual dexterity, auditory focus, and visual attention.

Nice To Haves

Previous experience in security, law enforcement, or a related field is preferred.

Responsibilities

Reports & Logs
Prepare daily shift reports and maintain an activity log.
Write detailed incident reports and document security breaches or unusual activities.
Assist with scheduling and shift briefings.
Patrol & Monitoring:
Conduct property patrols, including Adobe, Inn, Scotts, Casa Blanca, Farm Gates, Farm Sheds, RV Park, employee and guest parking, Round Barn, Yurts, and other areas as required.
Patrol OSR departmental areas such as landscaping, accounting, maintenance, administration, etc. as required.
Monitor security cameras and incoming/outgoing vehicle traffic.
Patrol bridge entrances and secure gates and doors.
Emergency Response & Assistance:
Respond promptly to security calls, including noise complaints, unruly guests/employees, and medical/fire/EMS situations.
Maintain fire readiness and monitor for fire hazards.
Provide security escorts for accounting personnel and employees.
Assist guests and employees with lockouts, flat tires, and jump-starts.
Guest & Employee Services:
Assist guests with blankets, pillows, firewood, lost items on trails, directions, campground assistance, and general inquiries.
Ensure guests checking out leave on time.
Walk employees to the parking lot when needed.
Facility & Equipment Maintenance:
Conduct lighting inspections and report safety hazards.
Secure and patrol the spa and pools after closing, including locking spa gates and covering pools.
Assist with snow removal (shoveling walkways, applying salt).
Charge golf carts and turn on yurt heaters and spa pumps as required.
Administrative & Miscellaneous Duties:
Train new hires on security protocols.
Handle package deliveries and unload project deliveries.
Monitor phone and radio communications.
Assist departments with camera searches and front desk closing.
Perform general tasks such as making breakroom coffee and collecting mail when the administrator is out.

Benefits

Mission based company with values you can trust
Medical, Dental, Vision, generous 401k (with employer match) after applicable waiting periods
Employee Assistance Program (EAP)
Paid Sick Time
Paid Time Off
Ongoing training to build critical skills for current and future roles
Numerous Growth & Developmental Opportunities
Competitive Compensation
Discounted Employee Lunch
Free Lunch/Dinner on Thanksgiving & Christmas
Employee Appreciation Lunches
Above and Beyond Awards - Ojo Bucks for eligible employees
Soak in the Springs for FREE (Monday - Thursday). Free to employee and one guest (over age 13)
40% off Spa Treatments (includes private pools and private Ojitos)
40% off at the Restaurants
20% off at the Gift Shops
Discounted Lodging Rate
Hiking Trails
Ojo Santa Fe: Gym, Puppy Patch, Chicken Chat & Birthday Ojo Bucks Vouchers
Ojo Caliente: Yoga Workshops (if space available) & Monthly Birthday Treats