Assistant Spa Manager (Ojo Caliente)

Ojo Spa Resorts•Ojo Caliente, NM

About The Position

Are you ready to take your career to the next level in a serene oasis? Ojo Caliente Mineral Springs Resort & Spa, nestled in the captivating high desert, invites individuals like you like you to contribute to our commitment to exceptional guest experiences. Why choose Ojo Caliente Mineral Springs Resort & Spa? We're not just your average resort. Our luxurious and tranquil retreat offers a range of accommodations, including spacious rooms, suites, and casitas. Ojo Caliente Mineral Springs Resort & Spa is known for its natural mineral springs, which have been attracting visitors for centuries due to their healing and rejuvenating properties. The resort offers a unique blend of relaxation, wellness, and natural beauty, making it a popular choice for those seeking a serene and rejuvenating getaway. What sets us apart? We are dedicated to gracious hospitality, learning, and teamwork. Our commitment is to creating exceptional experiences for both our guests and our employees. We offer competitive compensation and cultivate a supportive, positive work environment where everyone can thrive. Our culture is rooted in authenticity, diversity, excellence, gratitude, happiness, integrity, mindfulness, respect, and teamwork. Join us in our mission of providing genuinely gracious hospitality while stewarding and sharing sacred springs. POSITION DESCRIPTION The Assistant Spa Manager assists in the overall operation of the spa, spa attendants, and front desk activities to ensure smooth functioning of Spa operations and overall quality control. Supports the Spa Manager in any, and all, functions and activities that may be required for the successful operation of the department. This position requires 45-50 hours per week commitment. Assistant Manager works closely with all Supervisors and Attendants and other department staff to attain all department goals. This job summary is not intended to be all-inclusive. The employee may be requested to perform other reasonable related duties as assigned by their supervisor or management.

Requirements

Minimum of three (3) years of spa or hospitality management experience.
CPR/AED certification Required (or willing to obtain upon hire)
High school diploma (or equivalent.) Associates degree a plus.
Computer and technology proficient in spa information systems, MS Outlook, Excel, and Word.
Reliability and punctuality are critical.
Ability to work under pressure with a high level of patience.
Ability to work on your feet for eight hours or more a day.
Ability to work evenings, weekends, weekdays, and holiday required. Flexibility in schedule based on staffing needs is required.
Ability to sit, stand, reach, lift, bend, kneel, stoop, climb, push and pull items weighing 40+ lbs. and less is required.
The position requires manual dexterity; auditory and visual skills; the ability to create written and oral instructions and procedures using correct English grammar and punctuation; and the ability to speak and communicate quietly yet clearly
Ability to work a flexible schedule including days, nights, weekends, and holidays.
This role requires the ability to perform tasks requiring manual dexterity, auditory focus, and visual attention.

Nice To Haves

Associates degree a plus.

Responsibilities

Assist in the functionality and operations of the Spa under the direction and in the absence of the Spa Manager.
Communicate effectively in a timely manner with staff and management regarding the daily operations and issues that arise.
Assist the Spa Manager with spa activities, special projects, oversight of Supervisors and Attendants, and anything that will further the effectiveness of the department.
Assist in the hiring, training, and supervising of spa staff, including orientation, training and scheduling staff using Paylocity, performance reviews and PIFs, and resolving basic employee relations issues.
Promptly answer phones (issued Ojo cell phones and desktop phones) and provide accurate spa and related resort information as needed. Timely retrieve and reply to all VMs and text messages.
Oversee the daily operation of linen and laundry services and stocking to assure that the spa has enough inventory to operate efficiently.
Greet guests with a sincere welcome and explain spa services, as needed. Train staff to do the same.
Have a comprehensive knowledge of all spa services and the products used for each treatment.
Tour guests through the spa facilities, expertly escort guests to their lockers and/or private pools in an unhurried, relaxed, and thorough manner.
Promote service specials and all spa facility amenities.
Communicate with Spa Manager regarding any guest requests or problems in a timely manner.
Handle daily paperwork as directed.
Oversee the upkeep and operations of the Spa reception and Lounge Areas. Be able to delegate and oversee Spa Attendants in this process, always acting as a team player.
Oversee all spa operating supplies by using an inventory and reorder system so they never run low.
Utilize downtime effectively by reviewing and following department checklists and training manuals.
Perform Spa Attendant and Supervisor duties as needed if understaffed and as needed.
Understand first aid/emergency procedures and be able to direct guests accordingly.
Incorporate the resort’s culture of service excellence, mission and core values into all aspects of job performance as well as nurturing these values with staff.
Perform a facility walk at the start of the workday and end of the workday to ensure that the spa is exceptionally clean, neat, restocked, well-maintained, and safe.
Submit and follow-up on maintenance work orders in a timely manner.
Oversee all inventory, stocking, reordering, and dispensing of products and supplies used in spa treatments.
Meet with Spa Manager daily to strategize on a plan for special projects, staffing needs, and operational issues.
Support and deliver consistent messaging and expectations to all staff based upon department, upper management, and resort decisions and policies.
Develop positive relationships with staff by understanding and addressing individual motivation, needs, and concerns.
Nurture respectful, collaborative relationships with other department managers and staff.
Create, update, and modify department SOPs as needed.

Benefits

Mission based company with values you can trust
Medical, Dental, Vision, generous 401k (with employer match) after applicable waiting periods
Employee Assistance Program (EAP)
Paid Sick Time
Paid Time Off
Ongoing training to build critical skills for current and future roles
Numerous Growth & Developmental Opportunities
Competitive Compensation
Discounted Employee Lunch
Free Lunch/Dinner on Thanksgiving & Christmas
Employee Appreciation Lunches
Above and Beyond Awards - Ojo Bucks for eligible employees
Soak in the Springs for FREE (Monday - Thursday). Free to employee and one guest (over age 13)
40% off Spa Treatments (includes private pools and private Ojitos)
40% off at the Restaurants
20% off at the Gift Shops
Discounted Lodging Rate
Hiking Trails
Gym, Puppy Patch, Chicken Chat & Birthday Ojo Bucks Vouchers
Yoga Workshops (if space available) & Monthly Birthday Treats