Soaky Mountain Security Guard

Wilderness Resort•Sevierville, TN

About The Position

Ensures compliance of the company’s security and property protection programs of associates and guests by performing various duties. ESSENTIAL DUTIES AND RESPONSIBILITIES: This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities as management may deem necessary from time to time. Conducts the following activities: first response, fire prevention, traffic control, guarding and patrolling physical property, orienting and monitoring of personnel and investigation of property damage, motor vehicle accidents and criminal acts in accordance with company policies and applicable laws/regulations. Works with law enforcement as it relates to crimes if reportable Investigates/interviews guest trespassing offenses Documents shift information Performs surveillance of guest and employees as it relates to theft or other suspicious activity, both plain clothed and uniformed Gathers and documents evidence as it relates to theft Testifies in court/deposition as a witness in all his/her cases brought to trial Addresses and resolves complaints/problems within security/safety scope of responsibility. All other duties as assigned by management.

Requirements

Level 3
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
Level 3
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or employees of organization.
Level 2
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Level 4
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
Ability to get and maintain a TN Security License
Valid Tennessee Driver’s License with F endorsement or ability to obtain one within 30 days
Ability to be covered by and maintain company insurance
F License Endorsement within 3 months of hire
Requires good negotiation and listening skills
Ability to act independently with little supervision
Skilled in problem solving and staff training
Efficiently handle multiple duties
Requires the ability to operate various office equipment to include a computer, word processing, spreadsheets, voice mail, copier, fax and calculator
Requires a good understanding of company policies and procedures
Working knowledge of resort amenities, room designs, and general golf knowledge
Ability to handle stressful situations
Good attendance and punctual
Exhibits professionalism
Exhibits good grooming habits
Wears the proper uniform
Works efficiently
Follows all resort and departmental policies and standard operating procedures
Conducts themselves in a professional manner with a positive attitude
Regularly stand, walk, use hands to finger, handle, or feel, and talk or hear
Frequently reach with hands and arms
Occasionally sit, stoop kneel, crouch or crawl and taste or smell
Regularly lift up to 10 - 25 pounds
Occasionally lift 50 -100 pounds with assistance
Close Vision, Distant Vision, Color Vision, Peripheral Vision, Depth Perception, Ability to Adjust Focus

Responsibilities

Conducts first response activities
Conducts fire prevention activities
Conducts traffic control
Guards and patrols physical property
Orients and monitors personnel
Investigates property damage
Investigates motor vehicle accidents
Investigates criminal acts in accordance with company policies and applicable laws/regulations
Works with law enforcement as it relates to crimes if reportable
Investigates/interviews guest trespassing offenses
Documents shift information
Performs surveillance of guest and employees as it relates to theft or other suspicious activity, both plain clothed and uniformed
Gathers and documents evidence as it relates to theft
Testifies in court/deposition as a witness in all his/her cases brought to trial
Addresses and resolves complaints/problems within security/safety scope of responsibility
All other duties as assigned by management