Security GRC & Customer Trust Automation Intern

Sprinklr • Austin, TX

21h • $39,000 - $65,000 • Remote

About The Position

Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint. By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr’s unified platform provides powerful solutions for every customer-facing team — spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management — enabling enterprises to unify data, break down silos, and act on real-time insights. Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide. Job Description We are looking for a motivated intern to help automate, streamline, and measure key processes across GRC and Customer Trust Security. This role is ideal for someone who enjoys solving operational problems with technology, working with data, and building metrics that improve visibility, efficiency, and customer confidence. You will collaborate with stakeholders across GRC, Customer Trust, Security, and IT to reduce manual work, improve reporting accuracy, and enable data-driven decision-making.

Requirements

• Currently pursuing a degree in Computer Science, Information Systems, Engineering, Data Analytics, Security, or a related field
• Strong interest in automation, data analysis, and process improvement
• Comfortable working with data in Excel or Google Sheets (formulas, pivots); SQL and Python is a plus
• Familiarity with scripting or low-code/workflow tools (e.g., Power Automate, Apps Script, Zapier, Jira/Confluence automations) is a plus
• Strong written and verbal communication skills; able to document processes clearly
• Organized, detail-oriented, and able to work independently in a remote environment with reliable time-zone overlap
• Familiarity with AI-assisted tools (e.g., ChatGPT, Copilot, Gemini) for data analysis, visualization, documentation, or workflow automation, with an understanding of responsible use of sensitive information.
• Interest in security, compliance, risk, or customer trust (prior experience not required)
• This role does not require prior professional security experience; curiosity and willingness to learn are key.

Nice To Haves

• Exposure to visualizing data and using data and creating dashboards (e.g., Power BI, Tableau).
• Understanding of GRC and audit concepts (e.g., SOC 2, ISO 27001) and vendor risk.
• Prior internship or project experience involving automation or analytics.

Responsibilities

• Assist in automating GRC and Customer Trust workflows (customer RFPs, questionnaires, evidence collection, issue tracking, audit readiness, and customer assurance).
• Help design and maintain metrics, dashboards, and KPIs (audits, vendor risk, customer requests, remediation tracking, SLA performance).
• Support data reconciliation and reporting across systems (e.g., GRC tools, Salesforce, spreadsheets, and internal trackers) to improve accuracy and consistency.
• Build lightweight automation using scripts, workflows, or low-code tools to reduce manual effort and improve scalability.
• Code tools to reduce manual effort and improve scalability.code tools to reduce manual effort and improve scalability
• Document processes and create repeatable, well-defined workflows that can be scaled across the team-defined workflows.defined workflows
• Assist with Customer Trust reporting, including preparation of metrics and artefacts used in customer audits, questionnaires, and executive updates.
• Collaborate with cross-functional teams to translate requirements into practical automation or reporting solutions.

Benefits

• We offer a comprehensive suite of benefits designed to help each member of our team thrive.
• Sprinklr believes that you should be able to get the type of care you need for your personal well-being when you need it.
• We offer you and your family voluntary healthcare coverage in countries where applicable.
• We believe it is important to take time off – it is essential for your mental and physical wellbeing.
• We provide Sprinklrites with paid time off to recharge and spend time with loved ones.
• We want to grow our talent with purpose.
• Our open Mentoring Program is designed to create meaningful connections that support growth and amplify our focus.
• US-based Sprinklr employees are eligible for a highly competitive benefits package as well, which demonstrates our commitment to our employees’ health, well-being, and financial protection.
• The US-based benefits include a 401k plan with 100% vested company contributions, flexible paid time off, holidays, generous caregiver and parental leaves, life and disability insurance, and health benefits including medical, dental, vision, and prescription drug coverage.

What This Job Offers

• Career Level: Intern