Security (Foundation Room) - Citizens House of Blues Boston

HOB Entertainment•Boston, MA

3d•$16 - $20•Onsite

About The Position

WHO ARE WE? Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com . WHO ARE YOU? Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on! WHAT THIS ROLE WILL DO Ability to give proper recognition to Foundation Members, Live Nation Executives and VIP’s to instill appreciation for their membership and patronage Serve as a resource of information for all Members regarding their experience within both the Foundation Room and House of Blues Provide assistance to Members regarding the timing of their reservation Provide assistance to all positions and communicate effectively with others to enhance members’ experience Maintain contact with Manager, Chef, Bartender, and Server regarding the arrival of Members Constant observation of Lounge area and Podium to uphold the ambiance of the Room Articulate vocabulary with the ability to adapt and socialize with current audience Exemplary and professional grooming standards Ability to anticipate guests’ needs Ensure guest safety through proactive personal interaction and removing hazards in the area of responsibility Prevent and resolve altercations among guests Lead guests and other employees in emergency evacuation procedures and provide assistance Maintain control by circulating through your work area throughout the shift Check identification of any guest who appears to be under 30 years of age who is drinking alcoholic beverages inside the venue Ensure that no weapons or harmful items enter the venue by inspecting every guest with a metal detector or pat-down search Enforce House policy regarding photos/videos/recording devices Safeguard against theft and property damage Communicate clearly using radios, hand signals and flashlights. Remain in constant contact throughout the shift Set up area before opening (stanchions, table configuring, etc.) Keep interior and exterior of the venue clear and safe, cleaning spills and removing food, trash or other obstacles, before, during and after the shift Attend pre-shift meeting conducted by Manager on Duty prior to start of each shift

Requirements

State or County Licensee or Certification Requirement
Responsible Alcohol Awareness Training Certification or Equivalent
Flexible schedule and ability to work late hours
3 years work experience interacting with people in a positive environment
Read, write and speak English fluently
Must be able to lift or move up to 25 lbs using proper lifting techniques
High School Diploma or equivalent
Working knowledge of high-end restaurant operations, seating procedures, guest relations, problem solving
Skill in diplomacy, handling multiple tasks, verbal skills, organizational skills, and interpersonal skills
Ability to diffuse possibly volatile situations with tact and diplomacy
Tolerance of all cultures, music and art forms

Nice To Haves

Bi-lingual
Cash handling experience
Experience recognizing valid ID’s
Experience in a live music environment
Self-defense training
VIP service experience a plus
Experience using metal detection equipment

Responsibilities

Ability to give proper recognition to Foundation Members, Live Nation Executives and VIP’s to instill appreciation for their membership and patronage
Serve as a resource of information for all Members regarding their experience within both the Foundation Room and House of Blues
Provide assistance to Members regarding the timing of their reservation
Provide assistance to all positions and communicate effectively with others to enhance members’ experience
Maintain contact with Manager, Chef, Bartender, and Server regarding the arrival of Members
Constant observation of Lounge area and Podium to uphold the ambiance of the Room
Articulate vocabulary with the ability to adapt and socialize with current audience
Exemplary and professional grooming standards
Ability to anticipate guests’ needs
Ensure guest safety through proactive personal interaction and removing hazards in the area of responsibility
Prevent and resolve altercations among guests
Lead guests and other employees in emergency evacuation procedures and provide assistance
Maintain control by circulating through your work area throughout the shift
Check identification of any guest who appears to be under 30 years of age who is drinking alcoholic beverages inside the venue
Ensure that no weapons or harmful items enter the venue by inspecting every guest with a metal detector or pat-down search
Enforce House policy regarding photos/videos/recording devices
Safeguard against theft and property damage
Communicate clearly using radios, hand signals and flashlights. Remain in constant contact throughout the shift
Set up area before opening (stanchions, table configuring, etc.)
Keep interior and exterior of the venue clear and safe, cleaning spills and removing food, trash or other obstacles, before, during and after the shift
Attend pre-shift meeting conducted by Manager on Duty prior to start of each shift