Foundation Room Host - House of Blues Cleveland

Live Nation Entertainment•Cleveland, OH

23h•Onsite

About The Position

A Foundation Room Host is passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on! A Foundation Room Host will be responsible for politely greeting and welcoming guests to the Foundation Room, providing venue information, assisting guests to their tables and other areas within the venue, assigning guests to the waitlist and communicating information to other crew members to ensure guest satisfaction.

Requirements

Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa
Attention to detail
Positive attitude
Teamwork; work well with others, in a high-volume and sometimes stressful environment
Keep a clean, well-groomed appearance
Punctual attendance with a flexible schedule including nights and weekends
Tolerance of all cultures, music, and art forms
Responsible Alcohol Awareness Training Certification or Equivalent (paid training will be provided)
Working knowledge of restaurant operations, seating procedures, guest relations, problem solving
Skill in diplomacy, handling multiple tasks, verbal skills, organizational skills, and interpersonal skills
Ability to seat guests in a high-volume restaurant at a pace that maximizes efficiency of service and performance of overall operations
Efficient in basic computer skills

Nice To Haves

High School diploma or equivalent
Experience in a high volume, fast paced work environment
Experience recognizing valid ID’s
Point of Sales knowledge, preferably MICROS
Experience with Open Table and/or other reservation software
Previous Customer Service/Host experience with VIP guests

Responsibilities

Maintain line of sight/atmosphere control by circulating through your work area during shift
Follow House of Blues safety, health, and sanitation standards
Assist other employees as needed
Follow opening, running, closing procedures, checking out with manager on duty
Adhere to all HOB policies and procedures
Ensure responsible alcohol service per local ordinance and HOB alcohol policies
Request proper identification for anyone appearing under 30 years of age
Recognize when guests are becoming too intoxicated and refuse further service of alcohol in a courteous and safety-minded manner, bringing it to the attention of a manager
Required to occasionally work special events scheduled within the venue
Greet and thank each guest for visiting the House and invite him/her to return in a friendly and sincere manner
Utilize the HOB reservation/wait system and control the flow of guests in the Foundation Room
Obtain guests’ names, number in party, contact information, and arrival times and any needs for children to make reservations
Estimate and quote accurate wait times for tables, and direct guests to appropriate locations to wait
Show guests to tables and guide them to additional areas within the venue
Anticipate and respond to guest needs
Market current and future shows and events by placing all marketing literature on dining tables
Properly answer guest questions regarding the menu, music hall, events, related art, music, history, and artists appearing at the House
Maintain Foundation membership/access list, industry access, and dinner reservation sheets per evening
Handle concert tickets, wristbands, box passes, and signature sheet per event
Check photo IDs for access to Foundation Room lounge
Ensure all guests adhere to the HOB dress code policy of the Foundation Room lounge
Communicate with other crew members and departments to ensure guest satisfaction