Security Field Service Manager

Securitas Security Services•Joliet, IL

2d•$53,000 - $55,000

About The Position

The Field Service Manager (FSM) supports the District Manager (DM) with afterhours (overnight) and weekend support for the daily business functions. The FSM performs site inspections and ensures that post orders are being followed. They will provide support to employees and clients after business hours. The FSM will help the DM by making weekly schedule adjustments, payroll support, training, development, and retention of high caliber staff, and provide correction action as needed. Securitas offers endless growth opportunities to advance your career! Join the team today!

Requirements

Must be at least 18 years of age.
Must have a reliable means of communication, such as cell phone.
Must have a reliable means of transportation (public or private).
Must hold or be able to obtain a valid driver’s license in the state/country they reside.
Must have the legal right to work in the country where they reside.
Fluent in written and spoken English.
Must have a High School diploma or secondary education equivalent, or GED.
Must be willing to participate in the Company’s pre-employment screening process, including drug screen and background investigation.
Must have prior Supervisory experience.
Associate’s Degree and 1 year of experience in security operations, or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company. Additional relevant experience can be substituted for the required education on the basis of one calendar year of experience for one academic year of education.

Responsibilities

Manages a shift and/or segment of guarding operations at multiple sites, including supervision of subordinate officers and supervisory staff; ensures that personnel deliver high quality service.
Ensures that service expectations are being met through afterhours/weekend support for clients; evaluates service quality, inspects posts and initiates corrective action in a timely manner as necessary.
Meets with line management and/or client representatives for status updates and to address any actual or potential problems; provides support during client start-ups; provides input to security planning, assessments, and surveys; reviews post orders and communicates requirements and changes to affected personnel.
Maintains and submits payroll records and other employee and business information; reviews client and company reports for accuracy and timeliness.
Manages call-offs for Line Management and ensures proper coverage is obtained.
Maintains a positive, professional environment in full compliance with applicable laws, regulations, policies and procedures; acts to ensure that staff members understand and comply with applicable laws, regulations, policies and procedures.
Communicates and coordinates with line management regarding scheduling, staffing, equipment, record keeping, and related matters, to ensure smooth delivery of services; makes scheduling and staffing adjustments as needed to meet client requirements while controlling labor costs; reviews reports to ensure that commitments have been met and client directions have been followed.
Performs tasks and duties of a similar nature and scope as required for assigned office.