Security Dispatcher - Excalibur
About The Position
As a Security Dispatcher at Excalibur, you're right at the heart of it all – keeping communication flowing between our Security team and Management. You'll be the voice behind the scenes, answering calls, handling radio traffic, and making sure the right information gets to the right people fast! From managing emergencies to handling day-to-day details, no two days are the same. You'll need to think on your feet, multitask like a pro, and know our procedures inside and out. If you love being in the middle of the action and keeping things running smoothly, this is the role for you!
Requirements
- Must be 21 years of age or older
- High School Diploma or GED
- Exceptional customer service and interpersonal skills to communicate effectively with all internal and external guests
Nice To Haves
- Skilled communicator with a solid knowledge of radio and telephone operations preferred
- Ability to quickly and accurately manage security communications and reporting systems preferred
Responsibilities
- Direct and coordinate security officers to handle incidents, emergencies, and service requests across the property with fast and effective action
- Stay in constant contact with the Global Security Operations Center
- Monitor cameras, access control systems, and alarm panels at all times to quickly spot and respond to potential security issues
- Keep clear and accurate logs of all communication, incidents, emergencies, and security activity in real time for reporting and follow-up
- Follow emergency procedures during events like fires, medical situations, or active threats, while keeping strong communication with local authorities
- Work with police, medical teams, and other outside agencies as needed to give support and share information during incidents
Benefits
- Health & Income Protection benefits (for eligible employees)
- Professional and personal development opportunities through employee programs and network groups
- Free meals in our Excalibur employee dining room
- Free parking on and off-shift at all MGM Resorts properties
- Wellness incentive programs to help you stay healthy physically and mentally
- Access to company hotel, food and beverage, retail, and entertainment discounts
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
