Security Dispatcher (Overnight) free parking

Hilton•New Orleans, LA

2d•Onsite

About The Position

As a Security Dispatcher, you would be responsible for monitoring life safety systems and dispatching Security Officers to ensure the safety of guests and team members and the security of the hotel and property in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards: Monitor life safety systems Answer telephone calls, respond to guest inquiries and requests and dispatch Security Officers to respond to guest calls in a timely, friendly and efficient manner Track guest inquiries, reports and requests via a manual log and/or an automated property management system Manage key distribution (i.e. supply room keys, guest room keys, etc.), as needed Perform additional duties and responsibilities in the Security department, as directed

Requirements

Hospitality - We're passionate about delivering exceptional guest experiences.
Integrity - We do the right thing, all the time.
Leadership - We're leaders in our industry and in our communities.
Teamwork - We're team players in everything we do.
Ownership - We're the owners of our actions and decisions.
Now - We operate with a sense of urgency and discipline
Quality
Productivity
Dependability
Customer Focus
Adaptability

Responsibilities

Monitor life safety systems
Answer telephone calls, respond to guest inquiries and requests and dispatch Security Officers to respond to guest calls in a timely, friendly and efficient manner
Track guest inquiries, reports and requests via a manual log and/or an automated property management system
Manage key distribution (i.e. supply room keys, guest room keys, etc.), as needed
Perform additional duties and responsibilities in the Security department, as directed