Security Dispatch - 20 Hours Part Time - 1st shift - Waukesha
About The Position
Responsible for the prompt answering of system wide emergent facilities and all security phone calls, local alarms, radio traffic and in person contacts. Prioritize information, requests, dispatch security and facilities personnel within the necessary timeframes. Follow-through, confirming matter is resolved. Dispatch emergent PHC facility calls for service Provides input to management to establish and implement call escalation procedures Performs administrative tasks as assigned by the security leadership team Manage and maintain PHC facilities access control through the BASIS system Process all approved access ID requests Monitor/play back video equipment and record DVR Manage Visitor Pass procedure Secure, record and maintain patient valuables and the lost and found. Perform follow up as necessary Report and maintain the security event log Complete security incident reports in Risk Pro as necessary Maintain and update Security ""White Board"" and all other forms of communication and record keeping used in Security. Monitor severe weather and dispatch as necessary Respond to customer service problems by personally investigating and resolving such problems with the parties involved, utilizing necessary resources to assure customer satisfaction. Access Organizational Policies and Procedures via the iNet as necessary to resolve issues and assist staff, patients and visitors. Exercise independent judgment and discretion for unique circumstances. Adhere to PHC Security Management Plan and the Emergency of Care (EOC) Standards.
Requirements
- High school diploma or equivalent.
- At least 1 year of related experience preferred.
- Strong verbal communication skills.
Responsibilities
- prompt answering of system wide emergent facilities and all security phone calls, local alarms, radio traffic and in person contacts
- Prioritize information, requests, dispatch security and facilities personnel within the necessary timeframes
- Follow-through, confirming matter is resolved
- Dispatch emergent PHC facility calls for service
- Provides input to management to establish and implement call escalation procedures
- Performs administrative tasks as assigned by the security leadership team
- Manage and maintain PHC facilities access control through the BASIS system
- Process all approved access ID requests
- Monitor/play back video equipment and record DVR
- Manage Visitor Pass procedure
- Secure, record and maintain patient valuables and the lost and found. Perform follow up as necessary
- Report and maintain the security event log
- Complete security incident reports in Risk Pro as necessary
- Maintain and update Security "White Board" and all other forms of communication and record keeping used in Security
- Monitor severe weather and dispatch as necessary
- Respond to customer service problems by personally investigating and resolving such problems with the parties involved, utilizing necessary resources to assure customer satisfaction
- Access Organizational Policies and Procedures via the iNet as necessary to resolve issues and assist staff, patients and visitors
- Exercise independent judgment and discretion for unique circumstances
- Adhere to PHC Security Management Plan and the Emergency of Care (EOC) Standards
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Industry
Ambulatory Health Care Services
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
