Security Dispatch Operator
About The Position
What you will do Provide alarm and incident monitoring and dispatching, emergency and non-emergency security messaging, and incident escalation, globally 24 hours a day, 7 days a week for an organization that covers hundreds of locations, and over 100,000 people in over 100 countries. How you will do it Respond to all alarm events and answer incoming calls regarding the customer alarms quickly and efficiently Action/respond to both internal / external customer emails Answer all incoming calls promptly and effectively in an efficient and professional manner Follow through and take ownership on all queries where possible Work unsupervised and maintain professionalism Contribute to well-staff and a safe and healthy workplace through: Ensuring awareness and understanding of, and compliance with, standard operating procedures in respect of emergency and evacuation procedures, security, accident and incident reporting, hazard reporting and ‘self-reporting’. Take all practical steps to ensure your own health and safety at work, and the safety of others in the workplace e.g. Micro pausing, stretching, exercising. Role model our Transformation Code of Conduct (CoC)
Requirements
- Knowledge of the security or technology industry.
- Energetic, enthusiastic yet considered and calm under pressure.
- Able to speak up and be heard
- Driven
- Able to work well in a team environment.
- Computer skills; Microsoft Office 365 (Teams, Outlook, SharePoint, Excel, Word)
- Analytical, organized, and manage competing priorities with ease.
- Must be able to work 1st shift ,2nd or 3rd shift
- Must be able and willing to work in person at the SOC – located in Redmond.
- U.S. citizen or legal right to work in the U.S.
- Where legally permissible, if hired, candidate is required to be fully vaccinated against Covid-19 no later than his/her start date, unless candidate has a valid medical condition or sincerely held religious belief precluding him/ her from receiving the vaccine.
Nice To Haves
- Experience within the SOC environment.
- Security, military, law enforcement, or emergency services experience.
Responsibilities
- Provide alarm and incident monitoring and dispatching
- Emergency and non-emergency security messaging
- Incident escalation, globally 24 hours a day, 7 days a week
- Respond to all alarm events and answer incoming calls regarding the customer alarms quickly and efficiently
- Action/respond to both internal / external customer emails
- Answer all incoming calls promptly and effectively in an efficient and professional manner
- Follow through and take ownership on all queries where possible
- Work unsupervised and maintain professionalism
- Ensuring awareness and understanding of, and compliance with, standard operating procedures in respect of emergency and evacuation procedures, security, accident and incident reporting, hazard reporting and ‘self-reporting’.
- Take all practical steps to ensure your own health and safety at work, and the safety of others in the workplace e.g. Micro pausing, stretching, exercising.
- Role model our Transformation Code of Conduct (CoC)
Benefits
- This position includes a competitive benefits package.
- Employee Benefits tab on our main careers page at https://www.johnsoncontrols.com/careers
- equal employment opportunity and affirmative action employer
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
