Security Crowd Manager

At Your ServiceChicago, IL
just now$20Onsite

About The Position

Assist Event Security personnel in enforcing venue policies and providing each guest with a safe, comfortable and enjoyable environment to view events through complete knowledge of venue policies, available guest services, and facility familiarization.

Requirements

  • A 20-hour security training certificate, and 1 year of security experience required (Event crowd management experience or Criminal Justice studies preferred)
  • Ability to follow direction
  • Consistent high level of customer service in a fast-paced environment
  • Approachable, friendly, and articulate
  • Self-motivator with a positive attitude
  • Ability to work effectively on a team
  • Ability to adhere to scheduling methods and procedures
  • Punctual, proactive, and accountable
  • Must be 20 years of age or older
  • Must be available to work evening and weekend hours
  • Must be able to fully perform the essential functions of the job
  • Must be punctual and able to comply with attendance standards
  • Must be a positive, outgoing individual able to work well with large groups of people
  • Must have excellent verbal communication skills
  • Must have strong people skills and the ability to make firm decisions.
  • Must be willing and able to comply with all grooming and uniform standards. Extreme hair color, extreme facial piercings, and facial or offensive tattoos are not allowed

Nice To Haves

  • Event crowd management experience or Criminal Justice studies preferred

Responsibilities

  • Promote a family atmosphere, guest enjoyment, and safety
  • Enforce all guest conduct policies
  • Assist guests with disabilities
  • Impart guest information and direction
  • Report unsafe and unpresentable circumstances within the work area
  • Have superior knowledge of facility services and physical layout
  • Guest complaint resolution
  • Incident report documentation
  • Limit entry to restricted access areas through proper checking of credentials
  • Escort athletes/performers to and from locker/dressing rooms as directed
  • Perform visual bag searches at gates to prevent the entry of prohibited items
  • Assist Guest Services and Guest Relations as necessary
  • Clear seating areas and concourses post-event
  • Prevent the departure of alcohol from inside the venue
  • Facility policy enforcement
  • Miscellaneous operational (day of the event) duties as directed
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