With a direct focus on offering exceptional hospitality, provides dynamic customer service working in a "dual" security services officer/patient services representative role serving as a facility welcome space ambassador. Supports the organization's modernized patient registration strategy by promoting increased self-serve, patient registration electronic check-in device utilization while providing routine and on-demand security services. Essential Functions Performs best in class customer service while maintaining the safety and well-being of employees, patients and visitors in highly visible facility welcome spaces and patient waiting area(s). Enforces applicable safety and security policies to deter violent behavior and criminal acts. Responds to violent or criminal behavior, as necessary. Serves as a facility welcome space ambassador, triaging patient and visitor questions and concerns, offering accurate information, guidance, and directions, and/or referring individuals to team members who are most qualified to help. Assertively, but compassionately promotes the use of facility pre-arrival, mobile arrival confirmation, and facility welcome space, self-serve patient registration “check-in” options. Helps patients navigate through their welcome space experience – whether assisting a patient on a self-serve, electronic device or steering a patient to a patient services representative for a traditional patient registration experience. Confirms patient demographic and insurance information; assists patients with kiosk/tablet patient registration, explains how patients can pay their visit co-payments and past due balances using the welcome space tablets and kiosks. Creates and/or documents security-related incidents using the standard electronic reporting system, ensuring reports and other required documents are factual, and thoroughly completed in a timely manner. Assists team members, visitors, and patients with wayfinding directions, managing lost and found items, helping with vehicle assistance requests, wheelchair-patient transportation requests, escorts, and other reasonable assistance requests. Manages access control for secured areas. Manages verbal / physical conflicts using verbal de-escalation, physical presence, restraint techniques or other appropriate legal use-of-force options. Engages in continuous study of the entire professional field, including best practices, to maintain the professional competence, knowledge, and skills necessary to deliver satisfactory performance of all assigned responsibilities. Completes required ongoing training and education, including department specific requirements. Maintains required licensure and certifications. Maintains the safety and security of people and resources located within the facility. When approved by a security services operational leader, SCS specialists may respond to advance requests for security services “stand-by” assistance when patients with documented and/or identified previous violent behavior are scheduled for appointment(s). Responds to emergencies and “in the moment” incidents, as necessary.