Security Comm Officer USAU

Stanford Health Care•Stanford, CA

4d•$32 - $37•Onsite

About The Position

Under the direct supervision of the Security Services Supervisor, and/or appointed shift commander, dispatches Security Personnel to emergency and non-emergency calls for service. Answers incoming phone calls and operates a computer dispatch system, monitors fire and other systems alarms and inputs incident reports into the computer system as needed. In addition to the dispatcher visually monitors the extensive Closed-Circuit Television (CCTV) system in operation at the Security Operations Center.

Requirements

High School Diploma or GED (General Educational Development) equivalent.
Two (2) years of progressively responsible and directly related work experience
Ability to adapt to and deal with change and ambiguity
Ability to generate ideas, consult with departments, and coordinate administrative solutions to alleviate security problems
Ability to observe and recall names, places and incidents, read and understand laws, ordinances, departmental rules and policies
Ability to plan, organize, prioritize, work independently and meet deadlines
Ability to relate to others in a calm, tactful and courteous manner
Ability to solve problems and identify solutions
Ability to speak and write effectively at a level appropriate for the job
Ability to work in a fast-paced work environment
Ability to work well with individuals at all levels of the organization
Knowledge of computer systems and software used in functional area
Knowledge of local, state and federal regulatory requirements related to areas of functional responsibility
Knowledge of police/law enforcement procedures and techniques
Physical requirements as needed to perform the job functions
CADL - California Drivers License - Valid And In State .
PPSO - California Proprietary Private Security Officer License required within 90 Days or
SGRC - Security Guard Registration Card required within 90 Days

Responsibilities

Answers all telephone calls promptly and courteously. Triages calls rapidly, prioritizes and dispatches calls in appropriate order and importance.
Closely monitors radio traffic during any situation presenting potential danger to the life or safety of personnel and dispatches additional personnel as needed.
Maintains current status of personnel in the field. Maintains radio contact with officer personnel and enforces proper radio control and courtesy.
Monitors CCTV system to identify suspicious people and circumstances and dispatches personnel as appropriate.
Monitors fire and other system alarms and makes appropriate notification of alarm activations.
Questions emergency callers to elicit complete and accurate information necessary for emergency response. Enters all appropriate information into the dispatch computer system. Maintains accurate records and logs reflecting the outcome and details of all calls and incidents.
Responds to requests made at the customer window at the security operations center. Responds to the medical center during activation of Disaster Plan.
Selects emergency response levels and personnel in accordance with established policies and procedures, as directed by the Security Operations Center (SOC) Supervisor or Watch Commander.
Must display a thorough work process ensuring that each and every step in a critical process is completed.
Must be able to fill in the position of Security Officer when operational needs dictate