Security Assistant Manager

Hunter Museum•Chattanooga, TN

6d•$20•Onsite

About The Position

The Hunter Museum of American Art collects, preserves, and presents American art and connects the community through inspiring educational and visitor-focused experiences for all. The Security Assistant Manager assists the Security Manager in leading a customer-centric security department including training and management of the security department personnel to accomplish maximum security of artwork, visitors, volunteers, staff, and campus. Working with all museum departments, the Assistant Manager is responsible for coordinating security staff to provide security and support for daily museum activities. The Security Assistant Manager will assist with opening and closing the museum on a daily basis to ensure all doors are secured.

Requirements

High school diploma, GED with a minimum of 2 years of experience in a service industry position, security experience preferred.
Management/Supervisory experience preferred.
Experience working with security and access control systems, applications and alarm systems.
Familiarity with security technologies including card access, surveillance cameras, intrusion alarms, fire alarms, and environmental monitoring.
Microsoft office skills including Outlook, Word, Excel, and Access
State of TN Department of Commerce and Insurance Private Protective Security Guard License
CPR/First Aid Trained and Certified
Requires a high level of leadership, management and customer service skills, knowledge of security and a professional can-do attitude.
Able to manage multiple events with multiple deadlines.
Good written and oral communication skills.
Ability to communicate effectively and project professional image when giving and taking information.
Ability to establish effective working relationships with employees at all levels.
Strong negotiation skills as well as problem-solving skills.
Ability to maintain a professional, poised demeanor under pressure.
Must have strong organizational skills and attention to detail.
Self-motivation and enthusiasm with a respect for organizational management structure.
Good observational skills, both of live subjects in museum settings and of objects on multiple screens.

Responsibilities

Partner with Security Manager to implement and manage security policies, programs, and procedures ensuring a safe, clean, and service friendly environment for guests, staff, members, and trustees.
Opening/Closing Procedures- Open and close museum, checking/locking all exterior/entry/exit doors, set alarms, and answer alarms during normal business hours. This role is responsible for ensuring the museum closing procedures occur daily; responsible for training all Museum Attendants on closing procedures.
Responsible for talent management including training, staffing, managing and oversight of the security employees ensuring delivery of excellent guest service experiences and maintenance of an environment that protects and safeguards the artwork and museum campus.
Assist in forming schedules, training, and managing hourly personnel.
Nurture client, vendor, and inter-department relationships to generate revenue, attendance and positive reputation of the museum.
Work with Security Manager to manage labor and department budgets and reporting the performance of the security team for staff and board reports.
Partner with Special Events and Facilities teams to assist with both internal and external events.
Model, observe and coach excellent guests service experience including greeting, welcoming, and thanking guests.
Serve as liaison with outside security monitoring company, police, and fire department.
Assist in the organizing and conducting of security and emergency drills quarterly.
Assist Facilities team in monitoring and regulating building climate control and security systems.
Manage compliance by security staff with State of Tennessee Department of Commerce and Insurance Private Protective Security Guard licensing requirements.
Participate in weekly huddles, quarterly all staff meetings as well as leadership strategy sessions.
Must be able to work a flexible schedule including evenings, weekends, and holiday hours.
Attend education sessions to enhance the general knowledge of museum’s history, programs, exhibitions, and special events.
Receive and log shipments.
Update training materials as necessary.
For safety of artwork, premises, museum staff and guests; direct guests to follow rules of museum and on occasion remove unruly guests from premises.