Assistant Security Manager - Operations

Arizona State University•Tempe, AZ

3d•$24 - $25•Onsite

About The Position

Responsible for identifying and mitigating potential security risks through community education, security assessments, crime analysis, and the development of targeted prevention programs.

Requirements

High School Diploma and three years (3) experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.
Knowledge of office and administrative practices and principles.
High level exceptional customer service, tact and diplomacy in communication.
Demonstrated skills in problem-solving and decision-making.
Demonstrated good judgment and ability to set priorities.
Excellent time management skills and the ability to prioritize work.
Demonstrated ability to multi-task effectively while maintaining attention to detail.
Demonstrated ability to work in a fast pace, deadline-oriented environment.
Strong organizational skills.
Valid US Class C driver's license.
Ability to clearly communicate verbally, read, write, see and hear to perform essential functions.
Skill in organizing work of self and others and handling multiple tasks simultaneously.
Regular activities require the ability to quickly change priorities, which may include and/or are subject to resolution of conflicts.
Ability to respond quickly in an emergency situation.
Use of computer and Microsoft Office Suite.
Ability to accommodate extended working hours, including nights, weekends and holidays, as needed based on event schedule.
Drive on university business which may require driving a 7-passenger van and/or electric golf and possess a valid Class D US driver license upon employment.

Nice To Haves

Knowledge of grant administration best practices.
Experience and/or interest in the performing arts.

Responsibilities

Work at the Security Command Center Desk located at Stagedoor which includes monitoring video feeds, answering the phone, receiving deliveries, listening intently to radio communications, checking-in, verifying and issuing credentials to show personnel, and other security tasks as needed per event and for venue security.
Maintain current and accurate event files, security logs and credential usage/distribution.
Maintain templates and data sets for department identification cards. Track the distribution and collection of all identification cards. Create credential boards per event as assigned. Printing security badges using our in-house ID System and the Lenel Card Reader program for the Integrated System for ASU Access Control (ISAAC).
Assist with tracking and submitting all ISAAC requests, as well as setting timers in system.
Review and verify accuracy of part-time and student employee payroll for compliance and timely processing.
Assist with hiring, onboarding and training of all part-time and student staff.
Execute aspects of security operations based on the plans developed by the security leadership team. Plans will include patron safety, show needs and other security services needed for Broadway shows, sponsored and rental productions, receptions, concerts and other public events.
Work with front of house full-time staff to provide consistent customer service throughout a patron’s experience. Assist other full-time staff during emergency situations per guidelines.
Track security equipment used, maintenance needed and incident reports through Officer Reports.
Coordinate with security leadership to maintain AEDs and first aid supplies and ensure good working order of all equipment, including but not limited to walk-thru, hand-held metal detectors, AEDs, and radios.
Secure venue during non-event days.
Maintain inventory of security supplies and reorder when needed.
Serve as security point of contact for daytime events.
Assist with training as needed on security protocols, equipment procedures, radio etiquette and crowd management.
Review show reports, officer report maintenance requests and submit facility maintenance requests as needed. Track and maintain all requests and update staff on project progress.
Develop, organize, and train part-time staff that are authorized to work at Stagedoor Security Desk/Command
Work with admin staff to track and update Lost and Found items and process.
Develop a personal code of conduct to help ensure our work environment is welcoming, equitable and supports our department mission and core values along with the ASU Charter.
Coordinate special projects as assigned and perform other administrative duties as needed.