Security Assistant (Dispatcher)

Department of Veterans Affairs•Syracuse, NY

29d

About The Position

This position serves as the Security Assistant for Police Service within the Veterans Health Administration (VHA) with a primary purpose to monitor physical security equipment and systems. Major duties and responsibilities include: Physical Security Support: monitors and responds to alarms; traces access patterns, programming, assigns or removes user permissions, and remotely opens and secures doors during routine and emergency operations; determines when to dispatch law enforcement or other personnel to investigate; maintains radio/alarm activity records/logs to include dates, times, and results of communications and activities; prepares completed reports; issues and retrieves government issued keys and/or identification cards; and maintains accountability of Police Officer badges issued and all associated logs. Communications: monitors and receives routine and emergency calls from a variety of sources that need police, fire, medical or other emergency services; maintains contact with law enforcement units; monitors and directs responses to security and life safety communications, radio dispatches, telephone calls, and other emergency communication circuits; coordinates with various federal, state and local law enforcement officials for coordination of emergency situations; and operates a variety of communications equipment, telephones and computer systems to support both routine and emergency operations. Operations Support: performs system checks on a variety of equipment used in the dispatch center; troubleshoots systems when problems arise and resolves issues whenever possible; conducts equipment inventories and completes records and other logs; enters, updates and retrieves information from a variety of computer systems/databases; uses state and the National Crime Information Computer (NCIC) to access sensitive law enforcement information to support field operations and investigations; enters or updates regional and national records; compiles and prepares reports related to events occurring in the operation of the police control center; completes vehicle registration tasks and issues decals and permits. Performs other related duties as assigned

Responsibilities

Monitors and responds to alarms
Traces access patterns
Programs, assigns or removes user permissions
Remotely opens and secures doors during routine and emergency operations
Determines when to dispatch law enforcement or other personnel to investigate
Maintains radio/alarm activity records/logs
Prepares completed reports
Issues and retrieves government issued keys and/or identification cards
Maintains accountability of Police Officer badges issued and all associated logs
Monitors and receives routine and emergency calls from a variety of sources
Maintains contact with law enforcement units
Monitors and directs responses to security and life safety communications, radio dispatches, telephone calls, and other emergency communication circuits
Coordinates with various federal, state and local law enforcement officials for coordination of emergency situations
Operates a variety of communications equipment, telephones and computer systems to support both routine and emergency operations
Performs system checks on a variety of equipment used in the dispatch center
Troubleshoots systems when problems arise and resolves issues whenever possible
Conducts equipment inventories and completes records and other logs
Enters, updates and retrieves information from a variety of computer systems/databases
Uses state and the National Crime Information Computer (NCIC) to access sensitive law enforcement information to support field operations and investigations
Enters or updates regional and national records
Compiles and prepares reports related to events occurring in the operation of the police control center
Completes vehicle registration tasks and issues decals and permits
Performs other related duties as assigned