TCCH SECURITY ASSET OFFICER

GTRC•Williamsburg, MI

2d•Onsite

About The Position

This position will be jointly responsible for the protection of casino guest and employees as well as the assets of the Grand Traverse Resort & Casinos. Responsible for providing exceptional guest service including but not limited to ensuring the safety and security of employees and guests and patrolling the property. All duties will be performed in accordance with departmental and property policies, practices and procedures.

Requirements

Must have excellent customer service and communication skills both verbal and written.
Must be a team player with a positive attitude.
Must be highly organized and able to handle multiple tasks at one time.
Must be able to complete tasks and projects in a timely manner by prioritizing obligations and time.
Must possess the ability to work with various personalities while maintaining impartiality.
Must respond to supervisory guidance and assignments and accept constructive criticisms in order to learn new, updated information.
The needs for quickness and ease of adjustment to the work environment and flexibility to change are essential in this position.
Must possess excellent math and currency skills, customer service skills along with the ability to stay calm under pressure.
Must be at least 18 years of age with a High School Diploma, a GED or equivalent experience.
Computer experience required with report writing experience preferred.
Complete CPR and AED training program during first year of employment and maintain certification throughout employment.
Must be able to pass a background investigation and a drug and alcohol urinalysis as a condition of employment.
Must be able to work flexible hours and to take on additional responsibilities when asked.
Must adhere to company policies regarding strict confidentiality.

Nice To Haves

CPR, law enforcement, military background is desired.
Other certification may be required at the discretion of GTRC based on business needs.

Responsibilities

Complete formal department training program.
Complete Tips Training and use for monitoring and intervention purposes.
Patrol and monitor all areas of the operation.
Check and validate ID's of patrons entering the casino for permitted access.
Validate photo identifications to uphold the prohibition of consumption of alcohol by a minor.
Record and inform guests for cut-offs and length of removal from property.
Security Check In: check all identifications and packages during facility entry/exit. Will assist in issuing vendors with appropriate day passes.
Responsible for knowing all emergency plans for facility and provide assistance to guests and employees during times of emergency.
Provide escort for money transactions.
Secure, inventory, process, investigate and destruction of cards and/or dice.
Investigate all injuries and incidents, civil and property damage complaints. Tribal Police to be contacted for all criminal issues.
Manage crowd control in facility and its functions.
Control and evict intoxicated or unruly individuals.
May be called to transport VIP guests.
Manage and oversee Cage with TITO machines, oversee and monitor when gaming machines and ATM's are repaired, opened or refilled.
Provide Assistance to guest and employees with any first-aid or medical emergency that may occur.
Provide security oversight to Table Games and Slot Departments including but not limited to payouts, credits and failures.
Provide oversight control of Count Teams with escorts and verification of "clear" machines and assets.
Generating and properly record reports pertaining to daily activities in the casino; incident reports, monitoring reports, break in procedure and other reports.
Maintain a safe and secure environment for guests, employees, and vendors.
Maintain, manage compliance and report up-to-date information in regard to Minimum Internal Control Standards for each department whereas Security has an integral part.
Remove unwanted individuals from the property as instructed.
Report any violations of policy or law to immediate supervisor.
Secure all casino assets including property, equipment, cash and equivalence.
Willingness to cross-train and provide support in related areas of security operations.
Other duties as assigned by supervisor.