Security Alarm Dispatcher (Call Center)

Bay Alarm Company • Concord, CA

2d • $20 - $23

About The Position

Are you quick to respond in high-stakes situations and thrive in a fast-paced environment? Join our team as an Alarm Dispatcher at a company recognized as a "Best Place to Work in the Bay Area"! In this role, you will play a vital part in protecting people and property by responding to alarm signals and phone calls. You'll manage customer requests and provide peace of mind when it's needed most. If you're looking for a dynamic and impactful role, we want you on our team!

Requirements

• No prior experience required - we train you!
• 1-2 years of customer service or related experience preferred.
• Good written and oral communication and customer service skills.
• Strong work ethic and detailed oriented.
• Basic computer proficiency required, including data entry and the ability to multi-task effectively in a fast-paced environment.
• High School Diploma or equivalent required.
• Demonstrate a calm, reliable, and team-orientated mindset with a strong desire to help others
• Must be available to work nights, weekends, and holidays; schedules are fixed and do not rotate.
• Final applicant will need to have the ability to pass a pre-employment screening process.

Nice To Haves

• 1-2 years of customer service or related experience preferred.

Responsibilities

• Monitor and respond promptly to incoming alarm signals and calls, ensuring timely action.
• Initiate outbound calls to customers, police, fire departments, and emergency contacts to coordinate effective responses.
• Provide exceptional customer service, maintaining professionalism and calm under pressure.
• Process and review daily alarm reports, ensuring accuracy and timely follow-up on any issues.
• Identify and troubleshoot customer concerns, working to resolve issues efficiently and effectively.
• Assist with administrative and operational support as needed to ensure smooth daily operations.
• All other miscellaneous responsibilities and other duties as assigned.

Benefits

• medical, dental, vision, life insurance, and 401(k) with company match.
• 40-Hour Workweek with Overtime Opportunities
• Paid Training and a Clearly Defined Career Path (Level System)
• Alarm System Purchase Plan and Employee Discounts
• Benefits; medical, dental, vision, life insurance, long term disability
• Vacation, Sick Time, Holidays, Bay Alarm Days
• 401(k) with a company match
• Employee Referral Bonus Program
• Flexible Spending Account
• Employee Assistance Program (EAP)
• Education Reimbursement
• Family Scholarship Programs
• Employee Resource Groups
• Community Service Programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees