Security Account Manager

Securitas Security Services•Linthicum, MD

44d•$60,000 - $63,000•Onsite

About The Position

Securitas Security Services USA, Inc. is the global leader in protective services, delivering specialized guarding, advanced technology solutions, and comprehensive risk management to clients across a wide range of industries. Our mission is simple yet powerful: to help make your world a safer place. Backed by a legacy of trust, innovation, and global expertise, we provide tailored security solutions that combine cutting-edge technology with outstanding service. We are seeking a Security Account Manager to lead operations for a high-profile client site in Linthicum, MD. This is a key leadership role responsible for driving service excellence, building a high-performance culture, and developing a motivated, engaged security team. The ideal candidate is a hands-on leader who thrives in fast-paced environments, strengthens team cohesion, and creates a culture of accountability, professionalism, and customer focus. You will partner closely with the client and internal leadership to ensure operations run smoothly, risks are managed appropriately, and the security program continually improves.

Requirements

Associate’s Degree and 3+ years of progressive leadership experience in security operations or a related field — or an equivalent combination of education and experience
Demonstrated success leading teams and driving cultural or operational change
Strong leadership presence — energized, professional, and decisive
Excellent verbal and written communication skills
High level of organizational, administrative, and problem-solving ability
Strong customer service orientation with proven conflict-resolution skills
Proficiency with Microsoft Office and web-based management tools (Salesforce/HRIS preferred)
Valid driver’s license with a clean record (no points in prior 3 years)
Ability to respond to incidents and operational needs outside normal working hours

Nice To Haves

Experience in scheduling, staffing, or program management within the security industry preferred
Proficiency with Microsoft Office and web-based management tools (Salesforce/HRIS preferred)

Responsibilities

Provide day-to-day leadership and oversight of security operations at the client site
Ensure posts are staffed, aligned with client expectations, and compliant with contract requirements
Optimize schedules, staffing, and resource allocation for consistent service delivery
Conduct routine operational reviews, security assessments, and performance evaluations
Identify process improvement opportunities and lead operational enhancements
Ensure post orders, procedures, and expectations are understood and followed
Create and sustain a positive, professional, and collaborative team culture
Lead by example — setting high standards for conduct, appearance, customer service, and performance
Coach, mentor, and develop supervisors and officers to build capability and confidence
Promote engagement, accountability, and ownership within the team
Provide regular feedback, recognition, and corrective coaching when needed
Support recruiting, onboarding, and retention strategies to build a strong team foundation
Serve as the primary point of contact for the client, ensuring alignment, trust, and transparency
Proactively communicate operational status, performance, risks, and opportunities
Respond to client concerns with urgency and professionalism
Build strong relationships with key stakeholders
Ensure full compliance with company policy, client standards, and regulatory requirements
Support incident response activities and ensure accurate, timely reporting
Monitor operational risks and implement mitigation strategies
Conduct periodic audits, inspections, and program reviews
Support and oversee detailed incident investigations when needed
Review reports for accuracy, completeness, and professionalism
Coordinate with internal leadership and external agencies when appropriate