Security Account Manager

Allied Universal-posted about 1 year ago
$66,560 - $66,560/Yr
Full-time • Mid Level
El Monte, CA
Administrative and Support Services
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The Security Account Manager at Allied Universal is responsible for overseeing the day-to-day operations of a designated client site, ensuring high-quality security services are provided. This role involves managing a team of security personnel, maintaining client relationships, and meeting operational and financial goals. The position offers opportunities for career advancement within a dynamic and inclusive workplace.

  • Supervise the day to day security operations of an assigned client site
  • Manage a team of security officers, site and/or shift supervisors including hiring/selection, scheduling, payroll, training, coaching, development and support
  • Ensure the client site is provided with high quality security services to protect people and property
  • Build, improve and maintain effective relationships with both client and employees
  • Coordinate necessary support services to effectively manage client site to meet or exceed financial and operational goals and provide quality customer service
  • Ensure all required reporting and contract compliance requirements are met
  • Assure regular communication of issues or program with Client
  • Handle any escalated security issues or emergency situations appropriately
  • Communicate staffing needs via Requisition Form; assist recruiters in identifying, interviewing and hiring quality candidates
  • Develop staff in both technical and professional skills through performance management
  • Assure that employee grievances are heard and resolved and that personnel records are updated and accurate
  • Assure communication of policies, company announcements and job openings through a consistently updated READ file at each site
  • Meet all contractual scheduled hours with a minimum of unbilled overtime
  • Coordinate and/or conduct site-specific OJT, client-specific training, and annual refresher training for security personnel
  • Develop / maintain operational procedures so that a valid, site-specific OPM and post orders are always available for emergency reference by the security staff
  • Manage uniforms, equipment, supplies and vehicles utilized at the account(s), maintaining appropriate inventories and maintenance checklists
  • Take a proactive role in communicating with the client and meeting his needs; meet with regularly, listen to issues, provide security and technical expertise and solutions
  • Ensure complete customer satisfaction
  • Capably utilize WinTeam for scheduling and billing, and to produce reports that require interpretation and action for effective business management
  • Enforce Allied Universal policies as outlined in the handbooks, executive memos and on the portal
  • Four (4) year degree in Criminal Justice, Business Administration or related field
  • Previous Contract Security, facilities management, military or law enforcement experience
  • At least two (2) years of business management/operations/supervisory experience
  • Ability to develop and grow customer relationships
  • Experience in hiring, developing, motivating and retaining quality staff
  • Outstanding interpersonal and communications skills
  • Ability to work in a team-oriented management environment with the ability to work independently
  • Ability to manage multiple priorities, complex situations, a diverse team of employees and client requirements on an ongoing basis
  • Previous payroll, billing and scheduling experience preferred
  • Ability to work in a team-oriented management environment while having an entrepreneurial attitude
  • Experience in conflict management
  • Knowledge of financial management
  • Ability to motivate and direct others
  • Medical, dental, vision, basic life, AD&D, and disability insurance
  • Enrollment in our company's 401 (k) or Supplemental Income Plan, subject to eligibility requirements
  • Eight paid holidays annually
  • Five sick days
  • Four personal days
  • Vacation time offered at an accrual rate of 3.08 hours biweekly
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