Section Supervisor - Lovelace Medical Center

TriCore Reference Laboratories•Albuquerque, NM

About The Position

JOB SUMMARY: Supervises technical and/or section staff. Schedules and trains employees. Responsible for ensuring the efficient operations of the day-to-day activities including personnel supervision and support. Monitors QA, QC, proficiency and competency as assigned. Assist the Supervisor, Manager, or Director and appropriate Medical Directors. Work closely with appropriate medical/scientific directors(s) regarding decisions on matters relating to patient care, technical performance, quality and finances.

Requirements

Associates Degree in biological or chemical sciences/laboratory sciences or equivalent.
Bachelors degree in biological or chemical sciences/laboratory sciences or equivalent.
Bachelors Degree with two (2) years relevant experience to the section for Clinical Areas.
Associate Degree with four (4) years relevant experience to the section for Clinical Areas.

Nice To Haves

Bachelors degree with at least two years relevant experience to the section for Clinical Areas preferred.
At least one year of supervisory experience.

Responsibilities

Responsible for the supervision of section staff.
Perform routine duties of department / section as needed. Be able and willing to fill any department / section position as workload or staffing require.
Coordinate and/or conduct training for employees, students and for section staff as directed by supervisor/manager. Direct and facilitate employee participation in continuing education programs in coordination with supervisor/manager.
Maintain appropriate channels of communication within the department.
Participate in quality assurance programs to ensure that quality standards are met. Demonstrate ability to constantly improve quality standards. Prepare QA reports as appropriate. Lead, facilitate and/or participate in Quality Management and other process improvement teams as directed.
Maintain effective communication and coordination with other departments.
Maintain an up-to-date understanding of new requirements through continuing education.
Actively support and assist in the implementation of department procedures, policies and strategies to support the corporate vision, values and strategic plans.
Take steps to ensure that the department is in compliance with all relevant regulatory requirements as directed by supervisor/manager. Communicate potential compliance issues to the Compliance/Privacy Officer and supervisor/manager.
Review workflow daily to determine areas of backlog. Problem solves to resolve any issues and respond in a timely manner.
Ensure timely response to customer inquiries. Effectively assess problems and develop solutions.
Assist staff members with questions and problem-solving issues.
Provide and prepare reports for the department supervisor and/or Manager as requested.
Handle all correspondence in a timely manner.
Mentor and develop all leads in their leadership roles.
Maintain and update section procedures and policies as directed by supervisor/manager.
Define, implement, and supervise to sustain, standard work for technical staff, support staff, and value stream leaders.
Implement and monitor the use of visual controls necessary to manage lean processes.
Conduct daily meetings to review production-tracking data, daily accountability, and assign action items.
Employ structured root cause analysis to expose and solve problems.
Conduct and participate on kaizen or process improvement teams to constantly improve processes.
Ensure lean laboratory production by maintaining lean management practices.