Section Supervisor

City of New York•New York City, NY

21h

About The Position

The Human Resources Administration (HRA) is dedicated to fighting poverty and income inequality by providing New Yorkers in need with essential benefits such as Food Assistance and Emergency Rental Assistance. As the largest local social services agency in the country, HRA helps more than three million New Yorkers annually through the administration of more than 15 major public assistance programs. Housing Services Administration is a division of New York City’s Department of Social Services that oversees housing stability and rehousing efforts. HSA administers rental assistance, housing supply, and placement programs to help individuals and families exit shelter, prevent homelessness, and secure safe, affordable housing across the city. The Human Resources Administration (HRA) is recruiting for two (2) Associate Benefits Opportunity Specialist II to function as a Section Supervisor, who will:

Requirements

A four-year high school diploma or its educational equivalent, and three years of full-time satisfactory experience working directly in social/human services or a related setting, providing either: a) client services. b) employment planning/counseling services which involves job development, skills assessment, and employment placement or other economic opportunity programming.
A baccalaureate degree from an accredited college; plus, eighteen months of full-time satisfactory experience working as a Benefits Opportunity Specialist; or
A baccalaureate degree from an accredited college; plus, eighteen months of full-time satisfactory experience as described in one (1) above.
College credit from an accredited college may be substituted for this experience on the basis of 60 semester credits for 9 months of the work experience described above. However, all candidates must have at least 18 months of full-time satisfactory experience working as a Benefits Opportunity Specialist or performing social/human services work as described in one (1) above.

Responsibilities

Oversee daily HSA operations to ensure timely processing of landlord and property actions that affect rental payments.
Establish and manage daily/weekly production targets and workflow prioritization aligned to unit risk and business need.
Monitor inventory levels, aging, and throughput; direct rapid interventions where bottlenecks emerge.
Provide direct supervision and operational direction to supervisory staff.
Implement structured performance monitoring to ensure staff meet timeliness and accuracy expectations.
Ensure effective coaching, corrective action, and staff development practices are consistently applied.
Support onboarding, training refreshers, and standardization of unit expectations under new leadership.
Lead internal reviews of repeat errors and implement corrective strategies (job aids, training updates, workflow changes).
Coordinate with internal to resolve escalations and systemic issues.
Represent LMU in cross-division and leadership meetings when delegated by the Director.
Identify operational challenges and implement process improvements to enhance efficiency and compliance.
Improve workflows through clearer routing, prioritization rules, and standardized templates/checklists.