Dir, Team Specialist, P3, Client Services & Relationship Mgmt WM : Job Level - Director

Morgan Stanley • Columbus, OH

3d

About The Position

We're seeking someone to join our team as a Section Manager in Client Service Center to oversee a team of Service Professionals who provide phone support to clients and internal employees. In the Operations division, we partner with business units across the Firm to support financial transactions, devise and implement effective controls and develop client relationships. This is a Sr. Associate Professional or a Team Supervisor position at Director level position at the P3 level within the Client Service & Relationship Management, which is responsible for managing internal and external client relationships. We do this by engaging in client service activities, optimizing the client experience, and managing vendor/external business partner relationships. Columbus At Morgan Stanley Columbus, we support the Firm’s global Wealth Management, Private Banking, Operations and Technology divisions. Morgan Stanley has been rooted in the Columbus community since 2003. We offer best-in-class centers of excellence to support our clients with various call centers achieving J.D. Power certification since 2018. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. There’s ample opportunity for innovation, deep learning and career progression for those who show passion and grit in their work. And we proudly give back to local nonprofit organizations in the Columbus community by offering up our unique skillsets, thousands of volunteer hours and dedicated financial support. Since 1935, Morgan Stanley is known as a global leader in financial services, always evolving and innovating to better serve our clients and our communities in more than 40 countries around the world.

Requirements

• Ability to lead by example, work with drive and determination, adapt management style to suit individuals and ensure team is well supported with a sense of purpose
• Prepared to challenge the status quo, raise concerns and/or needs of their team members
• Ability to pitch communication appropriately according to the audience and demonstrate active listening skills
• Culture carrier across Operations, embracing the Firm's core values and acting as a role model
• Must obtain SIE/ Series 99 license if supervising a covered function
• At least 4 years' relevant experience would generally be expected to find the skills required for this role

Responsibilities

• Serve as the primary supervisor within specific line or project area with accountability to associated risks
• Manage direct reports, leading 1:1s and career development, attracting and retaining high quality talent in line with our leadership commitments
• Review resources to ensure adequate coverage to deliver BAU commitments, highlighting current and future needs to manager
• Share expert knowledge across the team, contributing to team output and development, building relationships across the Firm

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees