Section Lead (2nd Shift)

CGI•Charleston, SC

9h•$52,200 - $123,800•Onsite

About The Position

Under the direction of the Site PSM, Government Client Leadership or designate, lead a team involved in all phases of passport processing, customer service and PRISM functions. Includes planning, directing and coordination of the daily activities of mail open, cashier, image capture, image review, data entry, bookprint, quality control, customer service functions such as searches, re-writes, re-issues, re-mails and all PRISM functions. Assure sufficient inventory of passports and other supplies are on hand to meet current and anticipated demand. This position is located in Charleston, South Carolina with work performed at our Client Site in Charleston, South Carolina. This position is located in our Charleston, SC office with work performed at client site in Charleston, SC. Your future duties and responsibilities: The Section Leader leads and manages a team of Support Associates. Responsibilities include setting work priorities and ensuring a smooth transition of work between the various teams. If requested by Government management, ensure that a sufficient inventory of Passports and other supplies are on hand to meet current and anticipated demand. The Section Leader serves as a Subject Matter Expert (SME) in critical roles and frequently liaises with onsite Government Management. Critical roles such as, Passport services' processing work functions (mail open, cashier, image capture, image review, data entry, book print/card print, quality control and PRISM), customer service, fraud, cashier, passport product control, and supervise at any level within the Agency/Center. Anticipated tasks include, but are not limited to, the following: . Plan, direct, and coordinate the daily activities of mail open, cashier, image capture, image review, data entry, book print/card print, quality control and PRISM. Plan and follow established procedures and methods to meet changing processing requirements . Provide regular operational feedback, management meetings, status updates, attendance reporting, training records, and other production activity reporting . Perform workload management in all Passport task areas to include, Mail Open, LB/Scanning, Image Review, Book Print, Quality Control, Mail Out, PRISM or Customer Service . Notify the Passport Support Manager of any problems or issues with staff adherence to procedures, any internal controls violations . Monitor workload and make recommendations to the Government on how to divide work among support staff . Monitor contractor personnel performance and ensure that work is performed in accordance with performance standards, established procedures, and internal controls . Assist with prioritizing will calls, expedites, and routine work Required qualifications to be successful in this role: The Section Leader leads and manages a team of Support Associates. Responsibilities include setting work priorities and ensuring a smooth transition of work between the various teams. If requested by Government management, ensure that a sufficient inventory of Passports and other supplies are on hand to meet current and anticipated demand. The Section Leader serves as a Subject Matter Expert (SME) in critical roles and frequently liaises with onsite Government Management. Critical roles such as, Passport services' processing work functions (mail open, cashier, image capture, image review, data entry, book print/card print, quality control and PRISM), customer service, fraud, cashier, passport product control, and supervise at any level within the Agency/Center. Anticipated tasks include, but are not limited to, the following: . Plan, direct, and coordinate the daily activities of mail open, cashier, image capture, image review, data entry, book print/card print, quality control and PRISM. Plan and follow established procedures and methods to meet changing processing requirements . Provide regular operational feedback, management meetings, status updates, attendance reporting, training records, and other production activity reporting . Perform workload management in all Passport task areas to include, Mail Open, LB/Scanning, Image Review, Book Print, Quality Control, Mail Out, PRISM or Customer Service . Notify the Passport Support Manager of any problems or issues with staff adherence to procedures, any internal controls violations . Monitor workload and make recommendations to the Government on how to divide work among support staff . Monitor contractor personnel performance and ensure that work is performed in accordance with performance standards, established procedures, and internal controls . Assist with prioritizing will calls, expedites, and routine work

Requirements

Good oral and written communication skills
Abil

Responsibilities

Plan, direct, and coordinate the daily activities of mail open, cashier, image capture, image review, data entry, book print/card print, quality control and PRISM
Plan and follow established procedures and methods to meet changing processing requirements
Provide regular operational feedback, management meetings, status updates, attendance reporting, training records, and other production activity reporting
Perform workload management in all Passport task areas to include, Mail Open, LB/Scanning, Image Review, Book Print, Quality Control, Mail Out, PRISM or Customer Service
Notify the Passport Support Manager of any problems or issues with staff adherence to procedures, any internal controls violations
Monitor workload and make recommendations to the Government on how to divide work among support staff
Monitor contractor personnel performance and ensure that work is performed in accordance with performance standards, established procedures, and internal controls
Assist with prioritizing will calls, expedites, and routine work

Benefits

Eligibility to participate in an attractive Share Purchase Plan (SPP) in which the company matches dollar-for-dollar contributions made by eligible employees, up to a maximum, for their job category
401(k) Plan and Profit Participation for eligible professionals
Paid Time Off (PTO)
Paid Federal Holidays
Health & Welfare Benefits

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