SECRETARY SPECIALIST OPS - 60930159

State of Florida • Quincy, FL

1d

About The Position

This is work performing routine clerical and administrative functions such as drafting correspondence, scheduling appointments, organizing and maintaining paper and electronic files, and providing information to callers.
Prepares and distributes notices and other office correspondence properly and timely. Independently reviews and properly distributes incoming and outgoing mail. Updates the case management system; converts and uploads documents to the case management system in a timely manner to keep the Hearing Officers updated on their cases; records all Petitioner/Respondent contacts in the case management system; keeps email up to date and closes out cases in the case management system.
Answers the telephones, routes calls, takes messages and responds to inquiries from the public, including customers and their legal representatives regarding the hearing process. Accepts verbal hearing requests for a variety of programs, ensuring that all information necessary to file the hearing request has been received.
Other related duties as assigned.

Requirements

• Active Listening
• Coordination
• Writing
• Reading Comprehension
• Information Organization
• Service Orientation
• Speaking
• Time Management
• Clerical
• Knowledge of administrative and clerical procedures and systems
• English Language
• Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar
• Computer
• Knowledge of computer software including applications
• Telecommunications
• Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems
• Customer and Personal Service
• Knowledge of principles and processes for providing customer and personal services including needs assessment techniques, quality service standards, alternative delivery systems, and customer satisfaction evaluation techniques

Responsibilities

• Answers telephone and gives information to callers, takes messages, or transfers calls to appropriate individuals.
• Maintains email throughout the day and uploads to case management system.
• Opens incoming mail and routes mail to appropriate individuals.
• Answers routine correspondence.
• Composes and distributes meeting notes, correspondence, and reports.
• Locates and attaches appropriate files to incoming correspondence.
• Files correspondence and other records electronically.
• Makes copies of correspondence and other printed material.
• Compiles and maintains lists and records.
• Provides customer service.

Benefits

• Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits.
• For a more complete list of benefits, visit www.mybenefits.myflorida.com.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed