Greets visitors to the office and answers the telephone; refers calls and callers to supervisor and other staff based on knowledge of the work of the organization; takes messages for the supervisor; makes appointments for the supervisor and reminds the supervisor of appointments; gives direct factual information in response to specific inquiry when there is no question as to the propriety of releasing such information; Receives and opens incoming mail and refers to the supervisor unless referral can be made to another staff member; attaches previous correspondence and other related matters to correspondence requiring supervisor's attention; sends routine acknowledgments or selects form letters in response to routine inquiries; composes routine correspondence for supervisor's review requiring specific knowledge of operational methods, procedures, policies or other information; reviews all outgoing correspondence for typographical accuracy and conformance with procedures; Establishes and maintains subject matter, alphabetic and/or chronological files, and supplies records upon request or in anticipation of supervisor's need; Procures supplies, equipment, repair and maintenance services and the like, through agency channels; Consults or studies specific books, manuals, catalogs or other sources in order to obtain desired information; Makes assignments of facilities, vehicles, equipment or similar items to provide for efficient and optimal use; Orally relays messages and instructions to other subordinates of the supervisor; Allocates debits, credits, costs, charges or other similar bookkeeping items of operational procedures to correct accounts or classifications; May typewrite straight copy from correct copy or rough drafts; prepares duplicating machine stencils and/or master copies; May take dictation using shorthand or a steno-type machine and transcribe using a typewriter; takes general notes and/or minutes at meetings or conferences by longhand, shorthand or steno-type machine; Explains details of services, methods or policies; Reviews the work of others, calling attention to the use of incorrect procedures or methods and to correct entries or results; Approves or recommends rejection of applications, requests, claims or other items following operational policies or rules of action; May supervise clerical subordinates and others in the performance of highly complex clerical work (as defined in the Office Assistant series) on a regular and continuing basis.
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Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED