Secretary Academic Advising

Ivy Tech Community College • Fort Wayne, IN

2d

About The Position

Provides clerical support and office coverage and office management as related to the Titan Academic Advising Office. Works with professional staff in assisting students with academic advising, transfer advising, use of student computers, and maintains computerized student tracking system for reporting functions. Position will also assist students with using registration system Schedule Builder to make schedule adjustments when necessary. Salary: $32,772 to $41,205 Compensation will be commensurate with the requirements of the position and the candidate’s relevant experience and education. Major Responsibilities: Provide customer service to external/internal customers. Schedule appointments and maintain appointment calendars for staff. Answer telephone and routine questions on the TAAC phone line and routes calls to appropriate staff members. Assist with telephone calls on the main Ivy Tech line in conjunction with other front desk staff members in Student Affairs. Maintain office filing system in addition to office supplies, and complete necessary submission of forms, P.O.'s, etc. Create and maintain computer data files and reporting systems. Ability to interact and communicate with a diverse constituency. Compile survey data and create reports. Ability to type at least 35 WPM. Ability to use the internet and other applications (i.e. Google Docs, SharePoint, etc.). Ability to toggle between multiple systems. Working with Banner 9 to gather student data Possess working knowledge of word processing, spreadsheet, data management, and desktop publishing software. (Microsoft Office) Help guide and mentor Work Study students that are working at the front desk This should not be considered an exhaustive list. Duties logically associated with the position may be assigned.

Requirements

• Requires two years of college coursework in office practices or equivalent combination of education and work experience.
• Must have previous work experience in an office environment.
• Must be self-motivated and have the ability to handle multiple tasks
• Transcripts and/or relevant certifications/licenses required at time of hire
• Offers of employment are contingent upon completion of a satisfactory background check

Responsibilities

• Provide customer service to external/internal customers.
• Schedule appointments and maintain appointment calendars for staff.
• Answer telephone and routine questions on the TAAC phone line and routes calls to appropriate staff members.
• Assist with telephone calls on the main Ivy Tech line in conjunction with other front desk staff members in Student Affairs.
• Maintain office filing system in addition to office supplies, and complete necessary submission of forms, P.O.'s, etc.
• Create and maintain computer data files and reporting systems.
• Ability to interact and communicate with a diverse constituency.
• Compile survey data and create reports.
• Ability to type at least 35 WPM.
• Ability to use the internet and other applications (i.e. Google Docs, SharePoint, etc.).
• Ability to toggle between multiple systems.
• Working with Banner 9 to gather student data
• Possess working knowledge of word processing, spreadsheet, data management, and desktop publishing software. (Microsoft Office)
• Help guide and mentor Work Study students that are working at the front desk
• Duties logically associated with the position may be assigned.

Benefits

• Health & Wellness Multiple medical plan options paired with a Health Savings Account with a generous employer contribution Dental plan with no-cost preventive services and coverage for orthodontia Vision plan with low-cost exams and allowances for glasses or contact lenses Employee Assistance Program offering no-cost confidential counseling sessions, legal consultations, financial planning consultations, and other resources Wellness program with opportunities to earn $250 in Wellness Rewards Flexible Spending Accounts for healthcare (limited purpose) and dependent care
• Retirement & Financial Security 10% employer retirement contribution, fully vested after two years Basic life insurance equal to annual salary paid by the College, with optional supplemental coverage Short-term and long-term disability benefits
• Educational Benefits Fee remission for employees, spouses, and dependent children Tuition assistance for undergraduate, graduate, and doctoral programs Paid professional development opportunities
• Work‑Life Balance Generous paid time off, including vacation, sick leave, holidays, and winter recess Flexible work arrangements where available Paid childbirth recovery leave (8 weeks) Paid parental leave (4 weeks)
• Additional Perks Eligibility for Public Service Loan Forgiveness Additional discounts on gym memberships, transportation, and various retail services

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 1,001-5,000 employees