Secret Shopper - State Farm Stadium

Legends • Glendale, AZ

41d • Onsite

About The Position

If you love sports and entertainment, enjoying talking to others, and are highly self-motivated, this role is for you! State Farm Stadium is seeking a detail-oriented and observant individual to join our team as a Secret Shopper. In this role, you will attend event days for a set time incognito to evaluate the guest experience, product quality, and the environment. Your duties will include purchasing products, interacting with employees, and reporting on your experience. You will also need to submit reports on your findings in a timely manner. To be a successful Secret Shopper, you should be able to blend in as a regular guest while paying close attention to details. Excellent communication and memorization skills are also important, as well as the ability to remain unbiased at all times.

Requirements

• Must be comfortable working in large crowds.
• Ability to learn quickly, multi-task in a dynamic environment
• High energy, detail-oriented, and hard-working individual is preferred.
• Must be able to work independently and maintain a discreet and impartial attitude at all times.
• Previous experience in a similar role or in customer service is preferred.
• Fluent in Spanish is a plus but not required.
• Ability to work irregular hours which may vary due to functions and may include day, evening, weekends and holidays.
• High School diploma or GED and one (1) to three (3) months related experience and/or training; or an equivalent combination of education and experience.
• Excellent verbal and written communication skills.
• Remain flexible and adjust to situations as they occur.
• Be licensed to operate a motor vehicle in the United States and have reliable transportation.

Nice To Haves

• Previous experience in a similar role or in customer service is preferred.
• Fluent in Spanish is a plus but not required.

Responsibilities

• Attend stadium events during scheduled times to evaluate customer service, cleanliness, and quality of products.
• Interact with employees as a regular guest and ask questions to gauge their knowledge and helpfulness.
• Purchase products as part of the evaluation process.
• Document and report on your experience in a clear and detailed manner.
• Provide feedback and recommendations to improve the customer experience.
• Adhere to guidelines and standards established by the Training & Culture Manager for secret shopping.
• Maintain confidentiality and professionalism at all times.
• All other duties as assigned

What This Job Offers

• Career Level: Entry Level
• Industry: Food Services and Drinking Places
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees