Seattle Retail Team Lead

Snow Peak USA, Inc. • Seattle, WA

7d • $23 - $27 • Onsite

About The Position

The Retail Team Lead is a brand ambassador, generating sales by proactively engaging and connecting with our customers. This position supports day-to-day operations, leads the retail team, and promotes gear, apparel, and community outreach. As part of our new Seattle store opening in late April, we are looking to bring this person on in early April alongside the Store Manager and Assistant Store Manager to help build and launch the store from the ground up.

Requirements

• High school diploma or equivalent
• 2 years working in a retail environment
• Experience leading a team
• Extraordinary customer service
• Excellent problem-solving skills
• Basic mathematics and financial knowledge
• Basic knowledge of operating computers, POS systems, and various software packages including MS Office
• Reliable and professional
• Approach solving problems creatively and strategically
• Friendly and engaging with all types of people
• Gracefully adapt to periodic and rapid change
• Strong leadership skills with ability to motivate others
• Prolonged periods standing
• Ability to lift and carry up to 50 pounds
• High stress levels may occur

Responsibilities

• Join the Store Manager and Assistant Store Manager in early April to prepare for the store’s late April launch
• Support pre-opening setup including visual merchandising, inventory receiving, and establishing operational processes
• Help recruit, onboard, and train the store team ahead of opening day
• Create an elevated, upbeat, welcoming experience for customers
• Drive and increase sales by connecting with customers and asking open-ended questions to assess needs and make relevant merchandise suggestions
• Speak with knowledge and confidence to customers about materials, styles, fit, fabrics, price and trends in the outdoor and fashion industry
• Strengthen our brand presence by encouraging customers to engage with social networking sites and email list
• Educate customers on brand history, products, offers, promotions, and events
• Process customer transactions efficiently with excellent point-of-sale/cash-handling accuracy
• Handle customer service complaints, refunds, and questions, assuring customers are satisfied
• Answer phone and email questions, including notifying customers promptly regarding restocked product and special orders
• Execute visual merchandizing for gear and apparel
• Support community events and social media campaigns
• Execute opening and closing procedures according to company best practices
• Maintain the cleanliness and organization of the sales floor, fitting rooms, window displays, cash-wrap areas, and back of house
• Apply knowledge of retail KPIs to make decisions that drive achievement of established sales targets
• Execute all operational processes effectively and efficiently including shipment processing, back stock replenishment, inventory counts, loss prevention
• Ensure that health, safety, and security rules are followed
• Act as a liaison between store associates and store leadership to create a fun and collaborative work environment
• Function as Manager on Duty (MOD) when other managers are not present
• Demonstrate desired behaviors for staff including driving sales, handling difficult and/or complicated sales, cash management, inventory, and follow-up with customers
• Support the recruitment, onboarding, training and development of the store team
• Suggest and organize team building activities
• Contribute to a positive working environment by being approachable, respectful, responsible, and team oriented
• Performs other related duties and projects as assigned

Benefits

• All of our employees enjoy paid time off for qualifying sick leave and are also eligible for wilderness first aid certification, annual company retreat and/or camping trip, public transportation assistance, bike commuting allowance, Employee Assistance Program (EAP), Snow Peak gear package, access to third-party outdoor gear discounts, and generous discounts on Snow Peak gear and apparel.
• In addition, our regular full-time employees are eligible for medical coverage with vision and alternative care, comprehensive dental, employer match to retirement contributions, short and long-term disability insurance, life and AD&D insurance, paid vacation and holidays, and paid family and medical leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED