Seasonal Visitor Services Associate

The Trustees of Reservations•North Andover, MA

14d•$16 - $18•Onsite

About The Position

Purchased by James Stevens in 1729, Ashdale Farm (now known as the Stevens-Coolidge House & Gardens) remained in the family for six generations, ultimately becoming the property of Helen Granger Stevens and her husband John Gardner Coolidge in 1909. Over the course of its 300-year history the house was transformed from a simple Colonial farmhouse into a Victorian Italianate gentleman’s farm and finally a Colonial-Revival country house with beautiful gardens. John Gardner Coolidge was a descendant of Thomas Jefferson and nephew of Isabella Stewart Gardner. During his years as a diplomat he and Helen collected artifacts from Asia, Europe, and South America that are now on display in the house. The couple added a walled rose garden, French vegetable garden, and a serpentine brick wall to the property. The house today represents a unique example of the “Country Place Era” of the early 20th century. Stevens-Coolidge House & Gardens is a scenic public garden and historic home located in North Andover. We are currently hiring a team of Visitor Services Associates who will work to further the mission of The Trustees and preserve our special place forever by providing superior service during general public visitation, programs, and events. This dynamic position presents an opportunity to serve our visitors by completing tasks that include, but are not limited to, the following: Overseeing general admission for daily visitors. Overseeing admission to events and special programs. Working in the giftshop. Offering visitors information on different garden and historic house experiences. Generating new memberships through visitor engagement. Addressing concerns through to resolution.

Requirements

Able to work most Friday through Sundays, from May through September.
High school diploma.
Ability to learn and use point-of-sale systems.
Candidate must be at least 18 years of age with a minimum of one year of work experience.
Able to work well with people in a team environment and to communicate effectively, both in writing and orally.
Able to function and act both independently & as a team, plus make decisions & multitask under pressure.
Math skills for handling and counting cash.
Able to consistently lift 40lbs & stand for long periods of time (at least 6 hours).
Current authorization to work in the United States – a candidate must have such authorization by his or her first day of employment.
A satisfactory criminal background (CORI) check.

Nice To Haves

Previous experience in a visitor service role, preferably in both an indoor and outdoor setting.
Previous retail experience, including cash handling, merchandise/product set up, and ordering.
Intellectually curious and open to learning and sharing new things.
Flexible and willing to meet the needs and interests of visitors.
Strong communication skills, dependability, and punctuality.
Attention to detail and a friendly demeanor.
Reliable and committed to their position, their site team, and the mission of the Trustees.

Responsibilities

Provide visitors with a warm welcome.
Provide directions and basic layout of the property to guests.
Address visitor questions directly whenever possible.
Welcome group tours and assist interpreters.
Uphold high standards of customer service, including greeting every customer, educating them about SCHG and The Trustees, and helping them in a friendly manner.
Directly handle any escalated visitor complaints and/or negative visitor behavior, notifying the manager of visitor services of all incidents. Requests assistance for resolving escalated issues as needed.
Follow the procedures and practices for preparing to close and secure the property and all visitor service areas for the day which includes but is not limited to: Lock public entrances. Perform a security walk through with check list.
Operate the point-of-sale system.
Perform opening and closing duties related to cash reconciliation, organization, and cleanliness.
Receive deliveries and assist with inventory controls, including managing expiration dates; restocking shelves; merchandising; pricing new items; and updating inventory.
Support setup and takedown of event including but not limited to: Additional stanchions and/or signage. Setting tables and chairs.
Maintain SCHG security, cleanliness, and customer service standards throughout the duration of events.
Assist with various tasks to ensure a smooth event at the discretion of the engagement manager and property director.

Benefits

Sick Time: 40 hours of paid sick time upfront.
Reciprocity: Employees have access to free and discounted admission and membership to more than 50 nearby museums and cultural institutions.
Discounts : Enjoy free entry to all Trustees properties, discount event tickets, and discounted merchandise at our stores and on stays at our inns.

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