Seasonal, Training Developer

H&R Block

About The Position

We care about helping people. Our purpose is to provide help and inspire confidence in our clients and communities everywhere. Our associates feel a sense of belonging in an inclusive place with an amazing history and a sharp focus on our future. Our connected culture is who we are and how we work together to achieve our strategies, accelerate our transformation, and achieve extraordinary results. It’s an exciting time to be a part of H&R Block! What you'll do... The Tax Training Content Developer designs general and specific tax training in accordance with continuing professional education (CPE) compliance standards established by the IRS, NASBA, CTEC, and other tax curriculum provider regulatory agencies. As a Training Developer, you’ll ensure all content is developed using instructional design methodologies applicable to course books, computer-based training, case studies, and job aids. Day to day, you’ll… Design, develop, and deliver effective synchronous and asynchronous training at a basic, intermediate, or advanced level in an adult learning environment Select appropriate instructional delivery methods for intended learning objectives by partnering with business teams and field associates to identify training needs Conduct training needs assessments and job/task analysis to support ongoing development and improvement of training courses to include but not limited to tax software, compliance with tax law changes, and company policies and procedures Write exam prep courses, exams, and other assessments Edit and proofread materials developed by others, verifying accuracy, completeness, organization, grammar, formatting, and style Participate in various management and operational meetings to better understand key business initiatives and develop training to support these initiatives Collaborate in the development and production of video and multimedia programs to meet training and communication objectives

Requirements

Bachelor’s degree in Business, English, Education, Government or related field; or the equivalent through combination of education and work experience
Enrolled Agent, Certified Public Accountant or Attorney status (credentials regulated under Circular 230)
At least three years’ experience in course design and development of training programs and/or two years in tax return preparation, adult education or related field(s)
Solid knowledge of tax code and regulations. Experience with tax theory, concepts, principles, and techniques
Demonstrated knowledge of adult learning theory and learning styles
Strong analytical skills, effective facilitation, and presentation skills
Effective oral, written, and interpersonal communication skills. Ability to work effectively with associates throughout the organization
Demonstrated ability to research, analyze, and recommend technical training solutions on complicated tax issues
Ability to handle multiple tasks and projects simultaneously, establish priorities, organize and plan work
Prior use of a Windows-based computer system. Proficiency in MS Word, Excel, and PowerPoint. Proficiency in industry leading eLearning authoring and development tools
Ability to evaluate new and evolving technologies

Nice To Haves

Field experience in tax return preparation
Experience with BlockWorks, GoSystem, or other tax preparation software to prepare and e-file tax returns
Experience with multimedia authoring or development tools
Instructional Design certification

Responsibilities

Design, develop, and deliver effective synchronous and asynchronous training at a basic, intermediate, or advanced level in an adult learning environment
Select appropriate instructional delivery methods for intended learning objectives by partnering with business teams and field associates to identify training needs
Conduct training needs assessments and job/task analysis to support ongoing development and improvement of training courses to include but not limited to tax software, compliance with tax law changes, and company policies and procedures
Write exam prep courses, exams, and other assessments
Edit and proofread materials developed by others, verifying accuracy, completeness, organization, grammar, formatting, and style
Participate in various management and operational meetings to better understand key business initiatives and develop training to support these initiatives
Collaborate in the development and production of video and multimedia programs to meet training and communication objectives

Benefits

You’ll reap the rewards of helping others along with competitive compensation and benefits to support your health and well-being.
Qualifying associates can enroll themselves and/or their eligible dependents in medical and prescription drug coverage; can participate in the H&R Block Retirement Savings Plan (401(k) Plan), the Employee Assistance Program, (virtual) fitness center programs, and the associate discount program; are automatically enrolled in Business Travel Accident Insurance; and receive Associate Tax Prep benefit.

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