Seasonal/Temporary Cashier

Coach America•Leesburg, VA

44d•$15 - $19•Onsite

About The Position

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in. Coach is part of the Tapestry portfolio - a global house of brands committed to stretching what's possible. A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive.The Cashier role is critical to the overall impression that a customer receives during their visit to Coach by applying the Coach Service skills at the Cashwrap. A Cashier's ability to offer friendly, efficient service is vital to ensuring a positive customer experience. Cashiers must be able to assess the store environment, understand the needs of their customer (and any waiting customer) and match their service appropriately.

Requirements

Polite and friendly
Positive attitude and energy
Takes ownership of role
High level of personal and professional integrity
Highly collaborative
Appropriate sense of urgency
Remains balanced and focused and maintains composure under pressure
Awareness of environment at all times (i.e., customer, other employees, suspicious behaviors)
Comfortable with technology
Willingness and ability to learn new technology‐based procedures
Understanding of basic computer system operations
Ability to handle customer concerns and answer their questions appropriately
Ability to partner with management appropriately on customer issues
Ability to multitask and prioritize
Ability to adapt to each customer/ their needs and their style/ relate to their experience (ex)
Ability to be efficient without compromising customer service
Ability to speak knowledgeably and with confidence about product
Ability to communicate clearly to a wide variety of customers and overcome language barriers
Ability to impact customer decisions
Knowledge of when to be flexible and switch gears
Knowledge of store policies and procedures
Knowledge of and support of the “porter program” policies
1- 3 years of previous cashier experience in a luxury retail service environment preferred.
Possesses current knowledge of fashion trends and competition in the marketplace.
High school diploma or equivalent; college degree preferred.
Knowledge of cash register systems, basic computer skills (including the ability to use iPad/laptop, Mobile POS and Internet), utilize walkie talkie, understand and read price and product release sheets.
Ability to work a flexible schedule to meet the needs of the business, including nights, weekends, busy seasons, and high retail traffic and sales days (including but not limited to the day after Thanksgiving, Memorial Day, Christmas Eve, Mother's Day, etc.).

Responsibilities

Creating a lasting impression
Engaging customer in verbal and non‐verbal conversation at Cashwrap and while in line (if no Cashwrap Supervisor or Line Leader)
Reading cues and determine customer's needs
Demonstrate high level of integrity when capturing customer information such as name, address, email (as permissible by state law) and maintain password confidentiality
Perform cashier end of shift audits in partnership with store management
Verify/approve/complete return process in accordance with Policy
Ensure repairs are processed in accordance with Policy in partnership with management
Ensure all damaged/scrap returns are labeled and ticketed in partnership with management
Assist in training and development of Cashiers in partnership with management
Monitor and report any equipment issues to management
Maintaining SKU integrity
Maintaining Cashwrap organization and cleanliness
Suggesting multiple add‐ons and selling gift cards
Maintaining media and cash accurately and in compliance with Policy
Delivering product purchases to the customer appropriately