Seasonal Teller

bankESB•Easthampton, MA

13d

About The Position

This position will be required to float to the bankESB network of branches. PRIMARY ACCOUNTABILITIES / RESPONSIBILITIES: Performs any functions necessary within the scope of authority and expertise, to provide the highest levels of customer service and responsiveness to our customers. Superior Service Quality Ensures excellence in customer service and maintain service standards at all times. Acts as a resource to identify customer servicing issues so that a resolution can occur and customer’s relationship is retained. Responds to customer requests, problems, and/or complaints, and if unable to immediately assist that customer, ensure the proper hand-off to the appropriate person to assist. Develops and maintains a working knowledge of our bank products and services and recognizes a customer’s potential product/service need. Upon recognizing the need, refers to the proper person to assist the customer. Provides the link between customers and other departments of the Bank by offering direction to the customers when there is a need for assistance or information from additional sources. Recognizes opportunities to suggest/cross-sell other Bank services to customers. Operations Performs a variety of transactions to service the customer including processing deposits, withdrawals, payments, cash, checks, and credit card advances. Participates in individual, team, and Bank goals as set by the branch manager. Adheres to internal controls/policies regarding audit, dual control, security, regulatory compliance, cash limits and robbery procedures which protect the Bank, employees, and customers. Ensures that BSA procedures are being properly followed. Answers phone and in-person account inquiries. Accounts for all money in individual cash drawer and balances transactions daily. Security Ensure the prevention of fraudulent activities through adherence to Bank policies and procedures. Adhere to branch security procedures detailed in the HFG security manual. Assist in managing branch risk. Ability to work in a constant state of alertness and in a safe manner. ADDITIONAL RESPONSIBILITIES / ACCOUNTABILITIES: The Bank encourages participation in a community development service within the Bank’s assessment area. Community development encompasses affordable housing and community services that target low to moderate income individuals and activities that revitalize or stabilize targeted low to moderate income neighborhoods. Community development services must be related to providing a financial service or use the financial expertise of the Bank employee. Examples include: Offering accounting skills to a local charitable organization that serves low to moderate income individuals; Performing bookkeeping services for low to moderate income seniors; Teaching a financial literacy program for low to moderate income school children; Fundraising on behalf of a local or state agency that provides services and/or programs targeting low or moderate income individuals; Activities that revitalize or stabilize low or moderate income areas; Encourages CRA qualified volunteerism.

Requirements

Maintains an understanding of the HFG mission statement and core values
Will be required to work Saturdays and may be required to work extended hours.
Flexibility in scheduling is a must
Travel may be required
Ability to stand for long periods of time
Ability to lift up to 50 lbs
Strong communications both written and oral
Excellent customer service skills
Ability to use computer systems and office equipment
Adhere to the Bank’s dress code policy as found in the HFG Employee Handbook
High school diploma/GED required
Cash handling experience preferred
Computer skills required
Team Building – actively participating as a member of the team to move the team toward the completion of goals. One who concentrates efforts on the betterment of the team rather than themselves
Communication Skills – verbal, written, formal, informal, interpersonal, and active listening
Relationship Building – strong interpersonal skills, credibility
Customer Service Orientation – making customers and their needs the primary focus of one’s actions; developing and sustaining productive customer relationships
Integrity – maintaining social, ethical, and organizational norms, firmly adhering to the codes of conduct and ethical principles
Detail Oriented – knowing and adhering to all pertinent policies, procedures, and communication; effective follow through and reinforcement

Nice To Haves

Knowledge of Microsoft products a plus
Customer service experience is a plus
Fluency in a second language is a plus

Responsibilities

Ensures excellence in customer service and maintain service standards at all times.
Acts as a resource to identify customer servicing issues so that a resolution can occur and customer’s relationship is retained.
Responds to customer requests, problems, and/or complaints, and if unable to immediately assist that customer, ensure the proper hand-off to the appropriate person to assist.
Develops and maintains a working knowledge of our bank products and services and recognizes a customer’s potential product/service need. Upon recognizing the need, refers to the proper person to assist the customer.
Provides the link between customers and other departments of the Bank by offering direction to the customers when there is a need for assistance or information from additional sources.
Recognizes opportunities to suggest/cross-sell other Bank services to customers.
Performs a variety of transactions to service the customer including processing deposits, withdrawals, payments, cash, checks, and credit card advances.
Participates in individual, team, and Bank goals as set by the branch manager.
Adheres to internal controls/policies regarding audit, dual control, security, regulatory compliance, cash limits and robbery procedures which protect the Bank, employees, and customers.
Ensures that BSA procedures are being properly followed.
Answers phone and in-person account inquiries.
Accounts for all money in individual cash drawer and balances transactions daily.
Ensure the prevention of fraudulent activities through adherence to Bank policies and procedures.
Adhere to branch security procedures detailed in the HFG security manual.
Assist in managing branch risk.
Ability to work in a constant state of alertness and in a safe manner.
Performs other similar duties as assigned or requested by the branch supervisors