Seasonal Supervisor - Tech Response

Universal Studios Hollywood CityWalk•Los Angeles, CA

About The Position

Seasonal Supervisors guide teams during our busiest times, ensuring smooth operations and unforgettable guest experiences. You’ll take on real leadership responsibilities like training, scheduling, and problem-solving while building valuable skills for your future. These temporary roles during peak seasons are perfect for growing your career in a fast-paced, exciting environment. BASIC JOB RESPONSIBILITIES Promote our vision, mission, and core values. Serve as the primary responder representing Technical Services on theme park incidents. Such responses are generally for the following: Emergency incidents Attraction downtime Fire alarms, CO2 Alarms and Trouble Alarms Equipment malfunctions (Elevator Entrapment and Escalator Malfunctions) Structural issues Coordinate with partners on operational impacts (safety concerns, areas blocked off, venue shut down) Wildlife and weather impacts Emergency services from 3rd party vendors Chemical/ HazMat spills Parkwide power outages Direct contact with Senior Leadership regarding Attractions, Shows and Facility Impacts/Downtimes Work closely with internal operational partners to identify and correct operational issues quickly Be a visible and present representative of Technical Services and facilitate communication and collaboration between team members, management, and departments. Able to work independently in resolving operational and technical concerns. Assist and/or enforce policies and procedures within the Theme Park Operation (Report safety or policy concerns to appropriate departments) Assist and/or respond to Guest or Team Member Medical Incidents Assist with CityWalk O&O venue concern

Requirements

Theme Park Operations knowledge and experience
Ability to effectively communicate across all lines of business, and with all levels of management
Demonstrated skill as a leader who exemplifies our core values and service standards
Excellent organizational and decision-making skills
Have exceptional written and verbal communication skills and computer proficiency
Previous experience as a Seasonal Supervisor, and/or equivalent experience
Strong team player
Ability to multi-task and be flexible is essential
Ability to solve problems and utilize sound judgement
Experience managing in a union environment
Attendance - TM must have 8 or below attendance points AND no more than an Attendance Written Warning 2 in the last 6 months
Variance - TM must have 7 or below variance points AND no more than a Final Written Warning in the last 6 months
Behavioral - No more than a Final Written Warning level discipline in the last 6 months
Probationary Status - TM must have passed or be within 75% Through probation during application/ selection and must have passed probation as of start date of role
Availability - Must be available for nights and weekends from March until January 2027, including event nights for FFN and HHN
Valid CA Driver’s License

Responsibilities

Promote our vision, mission, and core values.
Serve as the primary responder representing Technical Services on theme park incidents.
Coordinate with partners on operational impacts (safety concerns, areas blocked off, venue shut down)
Direct contact with Senior Leadership regarding Attractions, Shows and Facility Impacts/Downtimes
Work closely with internal operational partners to identify and correct operational issues quickly
Be a visible and present representative of Technical Services and facilitate communication and collaboration between team members, management, and departments.
Able to work independently in resolving operational and technical concerns.
Assist and/or enforce policies and procedures within the Theme Park Operation (Report safety or policy concerns to appropriate departments)
Assist and/or respond to Guest or Team Member Medical Incidents
Assist with CityWalk O&O venue concern