Hospital Response Supervisor

Women Helping Women•Cincinnati, OH

5d•$43,680 - $47,840•Remote

About The Position

Women Helping Women is seeking a compassionate, organized, and mission-driven leader to serve as our Hospital Services Supervisor. This role provides direct supervision to hospital advocates and volunteers who offer 24/7 crisis response to survivors of domestic violence, dating violence, sexual assault, and stalking across our partner hospitals. This position is essential to our mission – ensuring staff have the guidance, resources, and leadership they need to deliver seamless, survivor-centered care in a fast-paced hospital environment. As the Hospital Services Supervisor, you will create an empowering and supportive environment for both survivors and staff. You’ll oversee day-to-day operations, strengthen community relationships, ensure accurate documentation, and guide the team in providing high-quality support. You’ll also help guide program goals and outcomes to strengthen services, enhance training, and strengthen services through effective policies and procedures. This role requires someone who brings a balance of empathy and strong organizational skills, someone who can lead with clarity, uphold agency values, and support advocates through both routine and crisis situations. This position follows a rotating schedule that includes both administrative weeks and on-call coverage: Administrative Weeks: Monday-Friday 8:30AM—5:00PM, with occasional evening commitments for meetings or events. On-Call Coverage: During assigned on-call weeks, the Hospital Response Supervisor is expected to be available 24/7, including evenings, weekends, and holidays. This includes responding to calls promptly and providing support in accordance with program protocols.

Requirements

Bachelor’s degree (BA/BS) in social work, psychology, public health, or a related field; or 4 years of equivalent professional experience
Valid driver’s license and reliable transportation
Strong computer skills, including proficiency with Microsoft Office, databases, and email
Leadership and Team Development: Provide trauma-informed guidance, coaching, and accountability to staff while fostering a collaborative and productive work environment, professional growth, and consistent high-quality service delivery.
Organization and Record-Keeping : Maintain strong organizational skills, accurately manage documentation and reports, oversee scheduling and administrative processes, and ensure compliance with agency policies and procedures.
Collaboration and Relationship Building: Effectively build and sustain positive working relationships with hospital partners, community agencies, and internal teams.
Problem-Solving and Critical Thinking: Apply sound judgment and critical thinking to assess complex situations, resolve challenges, and support advocates in navigating crises and evolving program needs.
Crisis Intervention and Advocacy: Demonstrate a strong understanding of trauma-informed, survivor-centered advocacy and support staff in delivering effective crisis intervention to survivors of domestic violence, dating violence, sexual assault, and stalking.
Communication Skills : Communicate clearly and professionally, both verbally and in writing, ensuring accurate documentation, effective collaboration, and supportive communication.
Cultural Competency and Welcoming: Promote equitable and welcoming services by honoring the diverse identities and experiences of staff, survivors, and community partners.
Confidentiality and Professional Ethics : Maintain discretion and handle confidential information appropriately and model ethical decision-making.
Stress Management and Emotional Resilience: Maintain composure, professionalism, and sound judgment in high-stress or emotionally intense environments and support staff in navigating similar challenges.

Nice To Haves

At least two years of experience in crisis intervention, advocacy, or direct service within the domestic violence or sexual assault field
Experience delivering training and educational programs
1+ years of supervisory experience
Experience building and maintaining community partnerships, particularly with hospitals and social service agencies

Responsibilities

Staff Supervision: Provide direct supervision, guidance, and support to hospital advocates and volunteers, including hiring, training, scheduling, supervision, performance feedback, corrective action, and development support. Manage team schedule, shift coverage, and advocate shift assignments.
Program Oversight: Develop, implement, monitor, and continuously strengthen the Hospital Services Program to ensure high-quality, trauma-informed services
Administrative Oversight: Review and submit mileage and time sheets for self and staff, ensuring accuracy. Ensure accurate and timely completion of staff paperwork, time off requests, and required reports
Direct Service: Provide direct crisis intervention and advocacy to survivors of domestic violence, dating violence, sexual assault, and stalking. This includes hospital accompaniment, telephone, one-on-one support, or other support as identified.
Program Evaluation & Improvement: Review and monitor data, outcomes, and client feedback; ensure quality services, accurate reporting, and continuous program improvement.
Community Engagement: Build and maintain collaborative relationships with hospital leadership and personnel and other community partners, model agency values, and represent the agency professionally.
Agency Leadership: Support WHW’s mission, vision, and strategic goals; contribute to policy, procedure, and operational improvements.