Seasonal Student Teller

Ascend Bank•North Haven, CT

43d•Onsite

About The Position

As part of the Retail Branch team, the Part-time Universal Banker-Float is accountable for client service delivery to those who prefer face-to-face interaction with Ascend Bank while processing a variety of financial transactions and maintaining accuracy. The position will provide education about Ascend Bank sales and service delivery options, including but not limited to, all digital channels and debit card reward programs, while offering the appropriate banking solutions that match the client’s needs. The position requires knowledge in the areas of client experience, client relationship development, retail sales, loss mitigation, and compliance with Bank policies, procedures and quality standards. This individual will be required to travel between all branch locations as needed.

Requirements

2 years (minimum) high school
Teacher or guidance counselor recommendation
Knowledge in the areas of client experience, client relationship development, retail sales, loss mitigation, and compliance with Bank policies, procedures and quality standards
Ability to travel between all branch locations as needed

Nice To Haves

Bilingual proficiency (English/ Spanish)

Responsibilities

Greet clients warmly and provide assistance with banking transactions, including deposits, withdrawals, transfers, and check cashing.
Accurately process a variety of routine banking transactions in accordance with bank policies and procedures.
Assist clients with inquiries related to their accounts, provide information about bank products, and refer them to appropriate staff for more complex needs.
Handle customer issues or concerns in a professional manner, escalating to a supervisor when necessary.
Follow all regulatory and compliance guidelines, including verifying client identification and adhering to internal security policies.
Follow internal controls and procedures to ensure the accuracy of financial transactions and prevent fraud.
Maintain an accurate cash drawer, balancing it at the beginning and end of each shift.
Ensure the correct amount of cash is available for transactions.
Work closely with other team members to achieve branch goals and provide seamless client experience.
Participate in branch meetings and training sessions to stay informed about new products, services, and operational updates.
Participate in daily jumpstarts with staff, planning relevant topics to share and discuss.
Perform other duties as assigned.
Use data, information, and communication technologies to find, evaluate, create, and communicate information, requiring both cognitive and technical skills.
Manage information, data, and content.
Engage in teaching, learning, and self-development.
Practice communication, collaboration, and participation.
Maintain digital identity, safety, and security.
Achieve technical proficiency with all bank products.
Maintain awareness and interest in new technology.
Engage in creation, innovation, and research.