Seasonal Slime Experience Ambassador

Sloomoo Institute LLC•Chicago, IL

16h

About The Position

Sloomoo celebrates joy through an interactive experiential world, focused on slime, hands-on play, and all things #satisfying. Sloomoo launched in October of 2019 with an immersive 12,000 square-foot experience in Soho, NYC, where hand-crafted, artisanal slime (dozens of textures and the most delicious scents), soothing ASMR, and wondrous delights (you can slingshot slime, walk on slime, design your own slime, and more) converge with glossy, contemporary design. Sloomoo’s universe has expanded - there are now a total of 5 Institutes (NYC, LA, Houston, Chicago, Atlanta) and two MiniMoos (Boston, Philadelphia) with more to come. MiniMoos are smaller than the Institutes but packed with as much color, surprise, and play. The brand has been featured in People Magazine, Vogue, the Today Show, the Kelly Clarkson Show, the Tamron Hall Show, Forbes, INC, The mission: Deliver joy, whether you’re a kid or kid-at-heart. The Slimetender is the most critical role to the venue and plays a leading role in the daily operation and management of Sloomoo Institute creating an inclusive culture and a warm welcome for our guests, volunteers, and team members. As a slimetender you will be trained on multiple stations and will “own” each station as necessary. You will bring a positive and empowering attitude to the team, and your motivating approach will ensure delivery to a high standard across the site. You will be able to work with a diverse group of slimetenders and demonstrate leadership, flexibility, and a proactive and diplomatic approach to problem-solving and the overall guest experience. Seasonal Role: With the opportunity to extend and or stay on with us depending on performance and availability on our roster. Weekends a MUST You will be key to upholding Sloomoo’s values: 1. Joy – Joy is our DNA. We spark wonder, play, and creativity in everything we do. 2. Accountability – We own it. Every action, every result—our name is on it. 3. Collaboration – Joy happens when we create together. We rise as one team. 4. Innovation – We push limits, dream big, and turn bold ideas into reality. 5. Inclusivity – Everyone belongs. Every voice matters. 6. Resilience – We pivot, solve, and grow stronger through every challenge. 7. Excellence – Good isn’t enough. We obsess over the details that make greatness.

Requirements

High school diploma or equivalent.
At least 6+ months of previous professional experience in the guest service, entertainment/events, theme park, hotel, amusement park or hospitality industry preferred.
High energy, bubbly, people-loving personality.
Passionate about working with families/children.
Ability and/or comfort to work in large-group environments with multiple staff and up to several dozen guests at a time.
Great guest service attitude.
Ability to handle difficult situations.
Enjoys working with families/children.
Strong attention to detail.
Minimum age: 18 years.

Responsibilities

Ensure the policies & procedures of each experience is operating to standard, enabling guests to move efficiently through each experience and have a GREAT time while doing so.
Scan and redeem tickets within the experience, keeping account for room capacity and guest flow.
Enthusiastically host & operate various attractions within Sloomoo Institute, including games, experiences, photo ops, and challenges, all while serving as a personable, approachable, positive personality for all guests at all times.
Occasional upkeep/cleaning of experience-specific props attractions in alignment with design team specifications, reporting any deficiencies to relevant managers.
Provide world class guest service to our guests, facilitating guest feedback and concerns to management as necessary.
Maintain brand integrity throughout the experience as well as outside Sloomoo.
Identify, report, and log any damage or repairs.
Ability to work a consistent schedule including weekends, evenings, and holidays.
Delivering high-level experiences by engaging with guests.
Being an ambassador of the Sloomoo Brand throughout the site.
Ensure that safety is the top priority at the institute.
Always smiling and delivering excellent guest service at all times.
Support team members as necessary.
Other duties as assigned.