Seasonal Ambassador

Liberty Science Center•Jersey City, NJ

10h•$19•Onsite

About The Position

The Role Liberty Science Center (LSC) is seeking multiple Seasonal Guest Ambassadors to provide excellent customer care to our enthusiastic guests from March to September 2026. Ambassadors are the first point of contact with our guests and play a vital role in providing a quality experience from the moment visitors walk through our doors to the moment they exit. The Guest Ambassador is the heartbeat of the frontline team and is essential to fostering an environment that is safe, engaging, enjoyable, and conducive to learning. Seasonal Guest Ambassadors will work in a variety of galleries and experiences throughout the building to engage guests, answer questions, resolve issues, control crowds and lines, and oversee the condition, presentation, and safety of all public spaces. Seasonal Guest Ambassadors report to the Guest Engagement management team and are expected to be engaged participants in the broader LSC work community. What You’ll Bring You are a team player who is enthusiastic, motivated, and punctual. Your customer service focus and positivity drive our goal to improve what our guests experience at Liberty Science Center continuously. Along with your customer service expertise, you: Enjoy speaking in public and getting to know our visitors Take initiative and are quick to solve problems and offer creative solutions Work well within a team-based setting Possess strong judgment- you make decisions that keep the guest experience in mind and know when it is appropriate to refer to a supervisor Uphold a consistently high level of enthusiasm and energy whether it is a busy or slow day Thrive in an ever-changing, high-energy environment and demonstrate flexibility by following directions and adjusting to changing policies and procedures Love to have a good time! You are ready to play and interact with guests of all ages (heavy focus on children 3-13) What You’ll Do Below is an overview of your essential functions. Please note this is not an exhaustive list as new responsibilities can be added as business needs demand:

Requirements

Enjoy speaking in public and getting to know our visitors
Take initiative and are quick to solve problems and offer creative solutions
Work well within a team-based setting
Possess strong judgment- you make decisions that keep the guest experience in mind and know when it is appropriate to refer to a supervisor
Uphold a consistently high level of enthusiasm and energy whether it is a busy or slow day
Thrive in an ever-changing, high-energy environment and demonstrate flexibility by following directions and adjusting to changing policies and procedures
Love to have a good time! You are ready to play and interact with guests of all ages (heavy focus on children 3-13)
High school diploma or GED
Applied knowledge of superior guest experience standards
Outstanding peer modeling, coaching, and training capabilities
Strong teaming and collaboration skills
Exceptional communication and de-escalation skills
Creative and resourceful problem-solving skills
Ability to work well as a team member or independently

Nice To Haves

Prior success in the delivery of quality customer service in a fast-paced environment is a huge plus!

Responsibilities

Greet and welcome guests as they enter the Science Center as well as throughout the building and assist guests with orientation and directions
Provide high-quality, end-to-end care for LSC guests including online ticket purchasers, walk-up customers, and LSC members at all operational ticketing stations
Cultivate a positive and enriching experience for LSC guests by playing with and engaging guests within galleries, answering questions, and presenting a thorough and accurate knowledge of all LSC offerings, including exhibitions, theater shows, events, programs, etc
Manage large crowds and queues calmly and efficiently
Serve as an advocate for guests while simultaneously promoting the interests of LSC, by communicating with a variety of diverse guests to ensure a positive museum experience and resolving visitors’ concerns and complaints to their satisfaction and LSC’s
Oversee and monitor the condition, presentation, and safety of all public spaces and assist in the preparation and closing of all public spaces
Present science topics in a comprehensive and accessible manner to learners of all ages, adjusting facilitation as necessary to respond to individual needs
Be present and on time for all scheduled shifts (must demonstrate good attendance practices)
Represent the LSC brand positively at all times by avoid participation in workplace gossip onsite and offsite, treating your colleagues with respect at all time, and being well groomed
Contribute to a positive team-based workplace culture that embraces and advances team goals through peer coaching and modeling
Follow all LSC and departmental policies and procedures
Follow all safety and cleanliness protocols and assist with cleaning duties when assigned
Assist in training new hires to the highest of service standards
Assist with special events and programming as needed
When working in the Box Office, maintain an accurate register throughout the day and successfully reconcile all on-site payments, check-ins, and ticket/voucher redemptions and accurately input data into LSC’s ticketing system (Tessitura)