Seasonal Service & Rental Associate

evo•Snoqualmie Pass, WA

just now•Onsite

About The Position

evo is a leading multi-channel retail brand that stands at the intersection of community, commerce, action sports and the outdoor lifestyle. The company's purpose is to make life better by building community and igniting the adventurous spirit within all, balancing goals of building an iconic brand, creating an extraordinary path for employees, and leveraging success to empower underprivileged children. As a Service & Rental Associate, this role provides essential support to the rental shop operations, catering to customer needs and ensuring efficient service and rental processes. Responsibilities include preparing rental bikes, cleaning, receiving customer equipment for tunes or mounts, coordinating with technicians, answering phone inquiries, assisting mechanics with bike tunes, servicing rental bikes as needed, managing recycling, and detailing bikes upon return. The position also requires following up with customers when technicians are occupied.

Requirements

Proficiency in using standard office and communication tools.
Adaptability
Attention to detail
Communication
Critical thinking
Customer service
Inventory management
Multitasking
Problem-solving
Product knowledge
Teamwork
Time management
Embodies, honors, and lives our core values: The Great 8

Nice To Haves

Experience with high-volume rentals of skis, snowboards, or bikes is preferred.

Responsibilities

Prepare rental bike equipment.
Ensure the cleanliness and maintenance of rental equipment.
Accept and document customer equipment for tuning or mounting services.
Coordinate with technicians for the completion and handoff of tunes and mounts.
Answer phone calls and assist customers with inquiries and rental requests.
Collaborate with mechanics in performing bike tunes and assist ski techs in binding tests.
Service rental bikes when required, addressing maintenance needs promptly.
Manage recycling activities and maintain a clean work environment.
Detail bikes when returned in a dirty condition.
Follow up with customers when technicians are unavailable to answer inquiries.

Benefits

100% paid health dental and vision
Paid vacation time, sick leave, 40 hours volunteer paid time off
Paid parental leave for birthing & non birthing parents
Retail quarterly bonus program, profit share program and long-term compensation program
401k matching
Employee discount and access to pro deals on most the products we sell
NGEY (New Gear Every Year): a new ski or snowboard setup to use for the season
Bike finance program and bike stipend
Time together outside, volunteer activities, community events, ride days and annual retreat
Flexible work schedules, remote work for eligible roles, and dog friendly offices
Career pathing, leadership development, network development, training and performance feedback