Lake Compounce - Seasonal Security Senior Supervisor

Herschend • Bristol, CT

3d • Onsite

About The Position

Our story began 75 years ago when the Herschend family discovered wonder deep in an Ozark Mountain cave—and chose to share it with the world. Today, Herschend is the largest family-held themed attractions company, with 49 leading attractions and immersive experiences that reach audiences worldwide. While each brand offers something unique, all are united by a shared purpose: Bringing Families Closer Together by Creating Memories Worth Repeating®. Our passionate hosts make this purpose possible through everyday acts of love and service—what we call Heartspitality®—the intersection of heart and hospitality. As an equal-opportunity employer, we strive to provide environments where every host, guest, and partner feel welcome, valued, and loved. We firmly believe that words and actions matter, which is why all individuals are to be treated equally and with respect. The Security Senior Supervisor is responsible for security duties in the protection of life and property through crime prevention and enforcement of laws and policy. Supervisor duties range from periods of physical inactivity to situations requiring extreme physical exertion and exposure to danger. Supervisors must be able to act without immediate supervision and exercise independent judgment in meeting emergencies and provide leadership for other Security Agents. Additionally, Security Senior Supervisors are responsible for scheduling department leadership and documentation for their respective hosts. We are currently looking for a: Lake Compounce - Seasonal Security Senior Supervisor Roles & Responsibilities: The Security Senior Supervisor is responsible for security duties in the protection of life and property through crime prevention and enforcement of laws and policy. Supervisor duties range from periods of physical inactivity to situations requiring extreme physical exertion and exposure to danger. Supervisors must be able to act without immediate supervision and exercise independent judgment in meeting emergencies and provide leadership for other Security Agents. Additionally, Security Senior Supervisors are responsible for scheduling department leadership and documentation for their respective hosts.

Requirements

• Communication: Highly developed interpersonal, verbal and written communication skills, including presentation skills; ability to communicate clearly, concisely and persuasively with a wide range of diverse personnel
• Leadership: Inspire others to achieve results, establish credibility throughout the organization and maintain a visible leadership role in appropriate industry, community and business organizations as necessary
• Problem Solving/Analysis: Define problems, research and collect data, draw valid conclusions and execute remedial strategies in a timely manner
• Project Management: Understand and manage projects from concept to completion. Develop and achieve strategic objectives, plans and time schedules; organize and manage competing priorities, while maintaining a steadfast commitment to detail
• Executive Presence: Represent the Company well internally and externally; convey a professional and positive image of the organization and business affiliates
• Flexibility: Handle multiple priorities simultaneously; maintain a flexible work schedule to meet changing demands for multiple concurrent projects
• Initiative and Adaptability: Take initiative and execute plans to accomplish strategic objectives in a fast-paced, evolving environment
• Computer Proficiency: MS Office Suite (Excel, Word, Outlook, Powerpoint)
• Connecticut Guard Card is required
• High School diploma, GED, or equivalent; Equivalent work experience will also be considered
• 3+ years of previous security, criminal justice, or related experience highly desired
• Ability to read, write, and speak fluent English; Spanish or other bilingual language skills are a plus.
• Must be at least 18 years of age to comply with Connecticut Child Labor Laws
• Ability to work flexible schedule, including evenings, weekends, and holidays
• Must be able to work third shift (overnight) if needed
• Must possess a valid driver’s license and a good driving record
• Must possess working knowledge of the principles and practices of modern security techniques.
• Must possess working knowledge of the constitutional rights of citizens.
• Must possess working knowledge of proper investigation principles, practices, and techniques.
• Ability to address multiple tasks and priorities in a fast-paced environment
• Excellent customer service skills, ability to resolve questions, problems, issues, and concerns
• Excellent interviewing, listening, and note-taking skills.
• Strong attention to detail and observation skills including the ability to keep detailed and accurate records and reports.
• Strong communication skills to come across clearly and effectively both verbally and in writing
• Ability to maintain certifications as required by assignment.
• Ability to operate dispatch radio and/or other communication devices.
• Ability to analyze people and/or situations quickly and calmly and take appropriate actions in a quick and effective manner.
• Ability to professionally and calmly deal with stressful and/or tense situations.
• Ability to understand and carry out verbal and written instructions.
• Ability to apply knowledge of security methods, procedures, and techniques to specific situations.
• Strong interpersonal skills to maintain effective working relationships with associates, co-workers, representatives of other organizations, and people from diverse cultures.
• Ability to operate a variety of electronic equipment, such as cameras, radios, and/or personal computers.
• Ability to deal fairly, objectively, and courteously with the public without regard to race, ethnicity, religion, or political beliefs.
• Ability to sit, stand or walk for long periods of time
• Ability to walk long distances throughout the park
• Ability to work in both indoor and outdoor setting for long periods of time
• Ability to withstand heat, humidity, direct sun, cold, and other weather elements
• Good visual acuity, night vision, and peripheral vision.
• Ability to walk, stand, or run on uphill, downhill, or uneven surfaces.
• Ability to kneel, stoop, or twist for long periods of time
• Occasional bending, squatting and reaching above shoulders
• Ability to carry, push, pull, lift, and hold objects weighing up to 30 pounds.
• Ability to tolerate loud noise levels, flashing lights, and heavily populated environments
• Exposure to the variable outside and inside temperatures, including high heat, cold, humidity, dust, rain, and other weather conditions
• Exposure to a variety of stressful emergency situations involving people or property
• Frequent interaction with all outdoor and indoor areas of the park
• Some sedentary motion, while sitting and utilizing computer/camera equipment
• Fast-paced environment with constantly shifting priorities and challenges
• Subject to dark environments, particularly during midnight shift
• Subject to constant repetitive motion
• Subject to frequent loud noises and flashing lights

Nice To Haves

• College degree in Criminal Justice or related discipline; Equivalent work experience will be considered
• CPR/AED and First Aid training preferred

Responsibilities

• Supervisors will be tasked with daily schedule assignments for the Security Teams.
• They will act as Security “One” in the absence of the Security Manager.
• Will help with the development and training of new officers.
• Develop and supervise a working schedule.
• Maintain constant vigilance while the park is operating to identify any potential issues or safety concerns; communicate any potential issues to other departments and/or leadership in a timely manner
• Maintain compliance with company and industry best practices, policies, and procedures to create a safe environment for colleagues and guests
• Monitor guest safety and communicate conflicts to supervisors on duty
• Supervisors will handle elevated guest complaints or conflicts that occur on the property
• Approve and send incident reports to the proper channels.
• Act as a first responder at the scene of accidents or crimes; secures scene, provides emergency CPR/AED and first aid
• Take control of emergency and intense situations while remaining calm
• Professionally manage crowd control during emergency situations
• Contact local law enforcement personnel when circumstances warrant
• Exercise clear and concise communications with all park departments
• Assist with timekeeping for hourly employees
• Collaborate with the parking team members to conduct traffic duties, when needed
• Enforce the parking lot rules and regulations
• Delegate responsibilities as directed by the Security Manager
• Respond to routine and emergency calls throughout the park property
• Assist in safety prevention efforts, including responding to all safety calls, fire alarms, and emergencies.
• Utilized electronic card access, closed circuit television, and other audio/visual monitoring systems, monitors and supervises the response to all reports or irregular conditions, including the unauthorized entry of persons or vehicles to protected buildings and areas, breaches of perimeter security or any other suspicious activities occurring on the property.
• Enforce all Park rules and regulations

Benefits

• Flexible schedule
• Ability to cross-train and learn unique skills across various departments
• Free admission to Lake Compounce and all Palace Entertainment parks on your days off
• Invitations to exclusive company-sponsored employee events throughout the season

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED