Seasonal Sales & Service Representative

First Citizens Bank • Hendersonville, NC

22d

About The Position

The Seasonal Sales & Service Representative gives students an introduction to direct customer interaction at the branch level. This position serves as a junior intern and has potential to advance to our formal Intern Program the following summer.
Accountabilities:
Processing transactions and servicing customer requests
Identifying sales opportunities through building relationships
This position will float between multiple locations
Participate in 1 to 2 virtual professional development sessions

Requirements

• High School Diploma or GED and 3 months customer service experience
• Must possess a valid driver's license. Position requires frequent driving to other offices, bank customers, etc. Bank car not provided.
• Financial literacy
• Knowledge of retail banking products and services

Nice To Haves

• Sales
• Currently enrolled at an accredited collegiate institution
• Possess a positive attitude
• Strong verbal and written communication skills
• Critical thinking skills

Responsibilities

• Foster collaborative partnerships that deliver value for customers, prospects and colleagues.
• Initiate conversation to uncover sales or referral opportunities.
• Listen attentively and ask insightful questions to understand customer needs and preferences; and take prompt actions to address immediate needs.
• Proactively look for way to optimize performance by seeking coaching, supporting Bank initiatives and leveraging tools to enhance activities.
• Comply with all regulations, bank policies, procedures and delegated authorities to manage risk related to credit, operational, reputational, regulatory and legal aspects of personal interactions, customer transactions and financial exposures.
• Complete required training by established deadlines.
• Perform general office management duties as assigned to ensure operational efficiency.
• Associates in roles defined to take deposits are accountable for transaction accuracy and operational efficiency of that function.
• The results may include an accountability for individual contribution as well as team performance.

Benefits

• Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates.
• More information can be found at https://jobs.firstcitizens.com/benefits.

What This Job Offers

• Career Level: Intern
• Education Level: High school or GED