Lake Compounce - Seasonal Park Operations Senior Supervisor

Herschend • Bristol, CT

21h • Onsite

About The Position

Our story began 75 years ago when the Herschend family discovered wonder deep in an Ozark Mountain cave—and chose to share it with the world. Today, Herschend is the largest family-held themed attractions company, with 49 leading attractions and immersive experiences that reach audiences worldwide. While each brand offers something unique, all are united by a shared purpose: Bringing Families Closer Together by Creating Memories Worth Repeating®. Our passionate hosts make this purpose possible through everyday acts of love and service—what we call Heartspitality®—the intersection of heart and hospitality. As an equal-opportunity employer, we strive to provide environments where every host, guest, and partner feel welcome, valued, and loved. We firmly believe that words and actions matter, which is why all individuals are to be treated equally and with respect. The Park Operations Senior Supervisor will assist in the supervision of the Rides and Park Services hosts working throughout the amusement park. This position directly supports park leadership with efficient operation of the departments, which provides positive guest experience. We are currently looking for a: Lake Compounce - Seasonal Park Operations Senior Supervisor Roles & Responsibilities: The Park Operations Senior Supervisor will assist in the supervision of the Rides and Park Services hosts working throughout the amusement park. This position directly supports park leadership with efficient operation of the departments, which provides positive guest experience.

Requirements

• No education requirements for this position
• 2-3 years of previous work experience in the Rides or Park Services departments is required. Previous ride operation experience from other Amusement/Theme Park employers will also be considered
• All Rides Hosts must go through the International Ride Operator Certification course as a part of the training. Successful course completion is required for this position. There is no cost to the host for the course.
• Ability to read, write, and speak fluent English; Spanish or other bilingual language skills are a plus.
• Must be at least 18 years of age to comply with Connecticut Child Labor Laws
• Ability to work flexible schedule, including evenings, weekends, and holidays, open to close
• Must have reliable transportation to and from your scheduled shift
• Must possess a valid driver’s license and a good driving record
• Ability to comply with all uniform policies
• Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner
• Must possess a safety-oriented mindset and be fully committed to enforcing all DOSH, IROC, and all other regulations, policies, and procedures
• Ability to inspire, motivate, and successfully lead a large number of hosts
• Must be able to speak with guests directly when other operations leadership is not available
• Ability to handle high-pressure situations, meet the demands of constant deadlines and coordinate multiple priorities in a dynamic environment
• Must possess strong written and verbal communication skills
• Ability to follow direction, multi-task, and work as part of a fast-paced team
• Ability to stand, walk, and remain on feet for majority of the workday
• Ability to remain sedentary for periods of time, while using a computer
• Ability to frequently stoop, twist, kneel, bend, squat, or reach above shoulders
• Ability to carry, push, pull, lift, and hold objects weighing 30 pounds or more
• Ability to climb or descend stairs for some of the rides and attractions

Nice To Haves

• 2+ years of previous supervisory experience preferred
• Spanish or other bilingual language skills are a plus.

Responsibilities

• Supervise the daily operations of the Ride Operations and Park Services teams
• Lead by example, attitude, and as a representation of Lake Compounce’s core values
• Inspire ride operators by creating a positive and energetic atmosphere where safety and guest satisfaction are top priorities
• Act as an approachable mentor and coach to all assigned hosts
• Ensure compliance with company and industry best practices, policies, and procedures to create a safe and productive environment for colleagues and guests
• Become knowledgeable of performing the essential duties of all assigned park operations positions and backfill these positions when needed
• Participate in all aspects of supervision of assigned employees, including training, performance coaching, and discipline
• Ensure that all required meal and other breaks are being given in accordance with Connecticut state law
• Assist with team scheduling and timekeeping activities
• Maintain a comprehensive knowledge of park attractions and safety procedures, assisting or operating rides and maintaining a safe environment
• Listen to guest feedback and complaints, communicating them to the respective department managers
• Provide coverage for host breaks and monitor communication channels for additional assistance
• Provide direct support to hosts by conducting rounds throughout the park to address their needs
• Enforce Park policies, restrictions, and recommendations to ensure guest safety
• Remain calm and composed during emergency situations, exuding professionalism while adhering to all standard operating procedures
• Maintain constant vigilance to proactively identify potential hazards and informs park leadership of any concerns
• Protect guest belongings, handle lost and found items, and cooperate with other departments to enhance the guest experience
• Promptly notify security or park operators of any injuries or emergencies
• Conduct audits of hosts to ensure safe operations and fulfill additional duties as assigned
• Ensure that the daily cleaning/nightly cleaning protocols are being completed according to Park standards
• Audit restrooms, eating areas, and overall park cleanliness
• Perform whatever duties are necessary to ensure park cleanliness
• Proactively monitor the Park for safety hazards (e.g. wet floors, tripping hazards, etc.)
• Maintain records of all work completed and safety inspections
• Maintain high standards of performance for all assigned areas of responsibility
• Ensure compliance with all OSHA, DEP, ADA, and other applicable standards and state/local regulations
• Ensure that all team members have necessary supplies to successfully perform duties
• Address any escalated guest concerns and criticisms with a high degree of professionalism and propose solutions to deescalate the situation
• Courteously resolve guest questions and concerns, and assist with lost children
• Ensure employees have necessary supplies to perform duties
• All other duties assigned by leadership

Benefits

• Flexible schedule
• Ability to cross-train and learn unique skills across various departments
• Free admission to Lake Compounce and all Palace Entertainment parks on your days off
• Invitations to exclusive company-sponsored employee events throughout the season

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed