Seasonal, Operations Administrative Assistant

H&R Block, Inc. • Macomb, IL

56d

About The Position

As an Operations Admin, you will be responsible for providing district(s) operational and hiring support, ordering supplies, and general administrative duties as related to the overall office's operations.

Requirements

• High school diploma or equivalent
• Ability To Communicate Clearly And Calmly On The Telephone, Email, And Chat And Use Effective Customer Service Techniques With Associates Who May Be Under Stress
• Ability To Work Independently With Minimal Supervision
• Customer Service Experience
• Demonstrated Decision Making, Analytical, And Problem-Solving Skills
• Demonstrated Organization, Prioritization, And Project Coordination Skills
• Effectively Demonstrate Oral, Written, And Interpersonal Communication Skills; Ability to Interact With All Levels Of Associates
• Effective Time Management And Organization Skills With The Ability To Handle Multiple Priorities
• Experience Working With Windows Environment
• Some Experience, Or Ability To Learn To Support Microsoft Operating Systems, Networking Connectivity, Computer Peripheral Equipment, Software Applications, And Remote Tools

Nice To Haves

• 1-3 years administrative experience

Responsibilities

• Provide seasonal hiring support in the H&R Block applicant tracking system and administrative support to the District Operations Coordinator (DOC) supporting the overall district(s) offices
• Provide hands on Tax Office Associate support with Preparer Tax Identification Number (PTIN) renewal/payment
• Receive communication (written, telephone and electronic) from offices who have a concern or a need around supplies, facilities, or support; document nature of problem, research solutions, and resolves issues or escalate to DOC, Company Support Manager (CSM), or District General Manager (DGM) as needed
• Communicate with DOC/DGM/Field Associates around Administrative Support Tasks
• Source vendors for local facility tickets and set up with approved payment process
• Review and verify invoices and prepare payment in Coupa and/or corporate credit card expense for the DOC's approval
• Maintain a technical working knowledge of systems used to support district(s) i.e. Microsoft Teams and Microsoft Suite applications including virtual tools; may include internal systems
• Attend training related to the effective and efficient performance of job duties
• Other duties as assigned by the DOC or in partnership with the CSM

Benefits

• You'll reap the rewards of helping others along with competitive compensation and benefits to support your health and well-being.
• Specific benefits may vary based on your role. For detailed eligibility requirements and benefits information, visit blockbenefits.com.

What This Job Offers

• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees