Seasonal Horseback Interpretive Guide at The Wilds

Columbus Zoo Family of Parks•Cumberland, OH

2d•Onsite

About The Position

Join The Wilds as a Seasonal Horseback Interpretive Guide, where you'll lead guests on guided horseback rides, share conservation stories, care for our herd, and ensure a safe, educational, and memorable experience for all visitors.

Requirements

Minimum age of 18, with a maximum weight of 225 lbs.
2–3 years of horse care and trail riding experience required.
Ability to work outdoors in various weather conditions.
Ability to safely mount, dismount, and assist guests with varying skill levels.
Comfortable riding and leading horses in uneven terrain and trail environments.
Public service experience and excellent communication skills (verbal & written).
Strong customer-service skills with the ability to engage guests of all ages.
Strong decision-making and adaptability skills.
Ability to work a flexible schedule, including evenings, weekends, and holidays.
Ability to operate a two-way radio.
Ability to work independently and as part of a team in a dynamic environment.
Reliable, punctual, and able to multitask in a fast-paced setting.
Possession of a valid state issued driver’s license.
Successfully complete a pre-employment drug screening and background check.
Subject to Drug-Free Workplace Policy, BMV Check, and Criminal Background Check.

Nice To Haves

Experience with public speaking, presentations, or educational programming preferred.

Responsibilities

Guest Engagement & Interpretation
Present engaging and educational information about The Wilds' conservation work during tours at the barn and on horseback rides.
Provide exceptional guest service, including greeting visitors and giving riding instruction.
Serve as a Wilds ambassador, maintaining professional dress, language, and demeanor.
Act as a liaison for groups, ensuring a smooth and enjoyable experience.
Adapt interpretive content to audience needs (adults, families, children) to enhance guest understanding and enjoyment.
Maintain awareness of guest safety, comfort, and learning needs throughout the tours.
Horse Care & Safety
Teach safe horse interaction and riding techniques and assist guests on the trail.
Become familiar with each horse’s behavior and health needs.
Monitor horse health and coordinate with veterinary staff regularly.
Select and tack appropriate horses for riders before each ride.
Perform daily care and maintenance of horses and barn areas.
Follow established Wilds equine safety protocols for trail readiness, herd management, and guest handling.
Document and report behavioral changes or safety concerns promptly.
Facility & Grounds Maintenance
Assist with daily housekeeping and groundskeeping tasks.
Perform heavy lifting (up to 50 lbs.) as needed.
Ensure the barn and trail areas are clean, organized, and well-maintained.
Maintain cleanliness of guest spaces, prep areas, saddling stations, and equipment storage.
Operational Duties
Use ZIMS records system for logging horse health data (training provided).
Operate a two-way radio for communication.
Maintain flexibility with schedules that may change based on weather, attendance, or department needs.
Strive to further The Wilds' mission and support partner organizations like the Columbus Zoo, Zoombezi Bay, and Safari Golf Club.
Follow all safety protocols, emergency procedures, and radio communication standards.
Support other Visitor Operations departments during peak periods or special events when assigned.