Seasonal Holiday Host

Hyatt Hotels Corp.•Savannah, GA

50d

About The Position

We're looking for an individual who embodies the luxury lifestyle experience. An ideal Thompson team member has a passion for creating unique experiences, that can quickly perpetuate a culture of great design and superlative service, with a sharp sense of humor. This candidate will have a passion for exceptional hotel service and who can express that belief in an atmosphere of spontaneity and authenticity. The Greeter is responsible primarily for greeting guests & assisting with outlet volume. This is a seasonal hourly position for the duration of Frosty's holiday bar.

Requirements

Must be able to stand for long periods of time
A true desire to satisfy the needs of others in a fast paced environment.
Refined verbal communication skills.
Must be able to work weekends & holidays as needed

Responsibilities

Foster a relationship with clients and providing outstanding services
Welcome and greet customers for their patronage, ensuring completeness and consistency of hostess area
Being available to attend calls, aiding servers
Supervising host bookings
Handling clients amicably
Creating a guest and impressive first impression on guests
Handling all cases with utmost courtesy and professionalism
Maintaining diplomacy while dealing with clients
Trains all new Host/Hostess to use our software and to take patient meal orders following dietary guidelines
Carries on by making separate large parties' reservations from 1 person to 20 people
Handles all types of situations from an intoxicated guest to what's on our menu
Assigns patrons to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seating
Speaks with patrons to ensure satisfaction with food and service, to respond to complaints, or to make conversation
Answers telephone calls and responds to inquiries or transfer calls
Maintains contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly and customers' concerns are addressed
Answers, and log all of our departments incoming telephone calls while assuring all client requests are met quickly
Greet and encourage feedback from customers and used feedback to implement positive changes within the restaurant and GM
Follow all safety and sanitation policies when handling food and beverage o uphold proper health standards
Set dining tables according to type of event and service standards
Routinely clean work areas, glassware and station during shift
All other duties as assigned by leadership