Seasonal Guest Relations Sales Associate

Detroit Zoological Society•Royal Oak, MI

12h•Onsite

About The Position

Seasonal Guest Relations Sales Associate General Description The Guest Relations Sales Associate is responsible for providing quality customer service to all guests of the Detroit Zoo. Service and service recovery must be provided in a professional, efficient, proactive, and safe manner. All employees must be committed to ensuring our guests have engaging, meaningful, and memorable experiences. This job description is by no means all-inclusive and may be subject to change during a performance period due to the needs of the Detroit Zoological Society and its leadership. This document will be reviewed on a continual basis and will be modified as needed.

Requirements

Must be 17 years of age or older
Previous experience in customer service or other activities involving positive contacts with the public.
Must have a positive, friendly, and social disposition
Be able to interact with the public in a professional and efficient manner.
Must be comfortable using a computer and a cash register
Basic math skills are required

Nice To Haves

Completion of High School Diploma or GED preferred but not required.
One year of experience in sales, upselling and cross promoting.

Responsibilities

Work in multiple locations of the Guest Relations department including, but not limited to, admissions, rides and attractions, parking operations and events
Carry out all assignments to provide guests engaging, meaningful, and memorable experiences
Engage with all guests in a friendly, professional, welcoming manner, and resolve guest complaints when able, involving the Guest Relations Supervisor as needed
Direct visitors to various facilities and exhibits, providing information accordingly
Responsible for achieving high customer satisfaction scores, revenue generation, and sustaining sales goals outlined by the organization (details in Guest Relations Manual)
Demonstrate the ability to use proven sales techniques and strategies to contribute to an increase in ticket revenue
Collects admission, parking, attractions, membership, and event fees
Demonstrate in-depth product knowledge in all sales categories including rides, attractions and membership
Actively sell all ticket packages.
Follows all cash-handling procedures as outlined in the cash-handling manual
Always support safe and efficient department operations
Respond to emergencies by notifying proper authorities and following emergency response protocols
Maintain premises in a clean and orderly condition, reporting malfunctioning equipment, wear and tear, damage, and theft.
Help set up and operate special events.
Respond to customer needs.
Comply with all federal, state, local, and organizational policies/procedures.