Guest Relations Associate

Wild Rivers•Irvine, CA

1d•$17 - $18•Onsite

About The Position

As a Guest Relations Associate, you will serve as the first point of contact for guests, providing assistance and helping create a memorable experience. You will handle inquiries, complaints, and special requests with professionalism, empathy, and efficiency. The ideal candidate has a passion for customer service, strong communication skills, and the ability to thrive in a fast-paced hospitality environment.

Requirements

Must be 16 years of age or older.
Friendly, approachable, and customer service-oriented attitude.
Strong communication skills and ability to provide clear and concise information.
Ability to remain calm and professional in difficult or stressful situations.
Must be able to work outside in various weather conditions and stand for extended periods.
Ability to follow detailed procedures and maintain focus during repetitive tasks.
Flexibility to work in various areas of the park as assigned.
You must be able to wear the required uniform and adhere to the dress code.
Ability to work in a fast-paced environment while maintaining attention to detail and guest satisfaction.
Ability to work on weekends and holidays.
Assess situations quickly, determine appropriate actions, and escalate to supervisors when needed.
Remain calm and respectful during conflicts or stressful situations; apply customer service best practices.
Stand and move within assigned post/entry lanes for extended periods.
Lift and move equipment up to 25–35 lbs. ; push/pull gates or stanchions as required.
Reach, grasp, and manipulate items.
Bend, stoop, or kneel briefly.
Wear required uniform and any assigned PPE (e.g., whistle, radio, hat, sunscreen) per policy.
Work indoors and outdoors in varied weather (heat, sun, wind, light rain); exposure to noise and crowds typical of a water park.
Fast-paced work environment.
Team-oriented with a focus on guest satisfaction and safety.

Nice To Haves

Experience in customer service or hospitality is a plus but not a requirement.

Responsibilities

Greet and welcome guests in a warm, friendly, and professional manner.
Answer phone calls promptly and professionally.
Respond to guest email inquiries in a timely and professional manner.
Assist guests with cabana check-in processes, ensuring reservation accuracy.
Respond promptly to guest questions and provide accurate information regarding facilities, services, and attractions.
Address guest complaints and concerns with empathy and professionalism, escalating issues to supervisors when appropriate.
Coordinate with other departments to fulfill guest requests and resolve issues efficiently.
Maintain a clean, neat, and organized front desk and lobby area that reflects a welcoming atmosphere.
Process payments and maintain guest accounts accurately.
Uphold company standards for guest service and safety protocols.
Collaborate with team members to support guest satisfaction goals.
Stay informed of current events and promotions to provide accurate information to guests.
Attend all required training and pre-shift meetings.
Demonstrate excellent communication skills with guests, team members, and supervisors to ensure a smooth and positive guest experience.
Performs other duties or special projects assigned to support business needs.