Seasonal Guest Experience Assistant

Mt. Cuba Center•Hockessin, DE

24d•$17 - $17

About The Position

Be the welcoming face of Mt. Cuba Center as a Seasonal Guest Experience Assistant. In this role, you'll create remarkable experiences for our visitors while managing ticket sales, program registrations, memberships, and merchandise. As the primary point of contact for guests, you'll share your enthusiasm for Mt. Cuba's mission while ensuring smooth operations and exceptional customer service.

Requirements

High school diploma or GED
Minimum 1 year of customer service experience
Ability to obtain Delaware Alcoholic Beverage Server Certification within 30 days of hire
Proficiency in Microsoft Office Suite
Strong math skills with attention to detail
Excellence in interpersonal communication and customer service
Ability to multitask effectively in a fast-paced environment
Willingness to learn new software systems
Professional and positive attitude
Ability to stand for extended periods
Comfortable walking extensively on varied terrain, including hills
Regular computer use including keyboard and standard office equipment
Ability to work in various weather conditions
Weekend, evening, and early morning availability required

Responsibilities

Create welcoming first impressions through friendly, enthusiastic guest interactions
Process sales accurately for:
Admission tickets
Program and class registrations
Memberships
Gift shop merchandise
Manage the guest arrival process, maintaining accurate attendance counts
Answer visitor questions about Mt. Cuba Center's gardens, programs, and offerings
Handle incoming phone calls and general email inquiries
Maintain attractive merchandise and informational displays
Support departmental projects to enhance operations and guest experience
Execute accurate cash handling procedures