Seasonal Gatehouse Ranger
About The Position
The Trustees of Reservations is seeking friendly, patient, and attentive rangers to work at Cape Pogue Wildlife Refuge, Leland Beach & Wasque Reservation properties on Chappaquiddick Island. As a Gatehouse Ranger, you will enforce refuge rules and regulations, assist with daily operations and maintenance of property and trail systems, assist in rare and endangered shorebird protection, and facilitate Over-Sand Vehicle (OSV) openings and restrictions. You should possess good interpersonal skills and experience in customer service. As a Gatehouse Ranger, you are the backbone of operations, with emphasis on the facilitation and fulfillment of an outstanding visitor experience, including admissions and Over-Sand Vehicle (OSV) permit distribution.
Requirements
- Genuine commitment to the values and mission represented by The Trustees.
- Excellent visitor contact and customer service skills.
- Ability to work with or without supervision, and as a member of a team.
- Excellent verbal and written communication skills.
- Sound computer skills and or the willingness and ability to learn.
- CPR & First Aid certification (highly desirable).
- Ability to work inside or outside in all weather conditions including heat and rain.
- Flexibility to work nights and weekends.
- Current authorization to work in the United States – a candidate must have such authorization by his or her first day of employment.
- A valid driver’s license, as well as a satisfactory driving record as outlined in The Trustees’ driving policy.
- A satisfactory criminal background (CORI) check.
Responsibilities
- Greet visitors in a welcoming manner; project the first impression of The Trustees and our special places.
- Provide thoughtful and informed information about The Trustees, the property, history, ecology, and engagement programming.
- Handle phone and email inquiries to provide prompt and accurate information on programming, directions, hours of operation, fees, et al.
- Exercise confidence, a calm demeanor, and be able to articulate when confronted by unhappy or uncooperative visitors.
- Participate in trainings for rangers, especially IT, membership, team building sessions and meetings with the Ecology and Education teams.
- Educate visitors about The Trustees mission and encourage them to become active members or renew.
- Collect admission and/or program fees; operate gatehouse and Point of Sale (POS) systems.
- Assist with POS troubleshooting, training, and management as needed.
- Responsible for cash management and closeout procedures.
- Issue pre-purchased OSV permits or sell on-site.
- Manage and communicate gatehouse, property, tour vehicle safety, and any upkeep to supervisor.
- Report concerns, incidents, and maintenance needs.
- Effectively and professionally manage visitor complaints.
- Accurately report incidents according to Trustees policy.
- Provide basic first aid and emergency response protocols when required; opportunity for CPR certification provided.
- Help maintain clean facilities and gatehouse surroundings as needed.
- Assist Stewardship Rangers and Island Ecology staff when needed to accurately describe property or OSV trail restrictions, protecting rare and endangered shorebirds and plants, safety concerns, announcements.
- Other duties as assigned or without accommodation.
Benefits
- Sick time: Prorated by length of service
- Vacation time: Prorated by length of service
- 12 observed holidays, 3 floating
- Health insurance: You are eligible to participate in the Trustees’ health insurance benefit via Blue Cross Blue Shield (BCBS). BCBS also offers additional benefits, such as fitness reimbursement and rewards for healthy habits.
- Short-Term and Long-Term Disability Insurance
- Massachusetts Paid Family Medical Leave
- Life Insurance
- Employee Assistance Program: Free access to a confidential service that helps employees and their communities with personal and work-related issues, such as mental health support, counseling, and financial advice.
- Reciprocity: Employees have access to free and discounted admission and membership to more than 50 nearby museums and cultural institutions.
- Discounts: Enjoy free entry to all Trustees properties, discount event tickets, and discounted merchandise at our stores and on stays at our inns.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
251-500 employees
